Head of Client Strategy

2 weeks ago

Remote, Oregon, United States Chacka Marketing Full time

As the Head of Client Strategy & Media, you will lead Chacka's client services and account management teams, ensuring excellence in strategic planning, campaign execution, and client relationship management. This leadership role is critical to driving client retention, satisfaction, and growth by aligning cross-channel marketing strategies with client goals.

You will own the full client lifecycle — from strategic onboarding and execution to upselling new services and ensuring long-term partnerships. You will also be responsible for mentoring and managing account leads, overseeing integrated campaign strategies, and identifying opportunities to expand client value through services like creative, data, and innovation.

Key Responsibilities:

Client Strategy & Success

  • Lead the development and execution of strategic plans that align with client business objectives across all marketing channels.
  • Ensure campaigns are fully integrated, performance-focused, and ladder up to measurable client goals.
  • Serve as the strategic advisor and escalation point for high-priority clients.

Team Leadership & Delivery Management

  • Manage and mentor account leads to deliver best-in-class client service and campaign execution.
  • Establish and enforce operational standards for delivery, reporting, and communications.
  • Foster a culture of accountability, collaboration, and excellence across client service teams.

Client Retention & Growth

  • Own client satisfaction and retention KPIs; proactively identify risks and implement retention strategies.
  • Identify and pitch growth opportunities, including cross-sell of emerging services (e.g., creative, analytics, MarTech).
  • Collaborate with sales and marketing to support upsell and renewal processes.

Innovation & Integration

  • Partner with channel leads (search, social, programmatic, etc.) to ensure campaigns are strategically aligned and data-informed.
  • Champion new services and capabilities — such as creative offerings — and develop go-to-market plans for expansion.
  • Stay on top of industry trends, technology, and consumer behavior to inform strategic direction.

Qualifications:

  • 8+ years of experience in digital marketing, client services, or agency account management.
  • Proven track record of leading multi-disciplinary teams and managing large-scale client portfolios.
  • Strong understanding of performance marketing channels, media mix modeling and cross-channel strategy.
  • Exceptional leadership, communication, and organizational skills.
  • Experience driving client growth, retention, and satisfaction in a fast-paced environment.
  • Strategic thinker with the ability to roll up sleeves and dive into execution when needed.

Job Type: Full-time

Pay: $120, $160,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: Remote

  • Client Strategy Manager

    1 week ago

    Remote, Oregon, United States YipitData Full time

    About Us:YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing,...

  • Group Account Director New

    1 day ago

    Remote, Oregon, United States Movement Strategy Full time

    Position: Full-TimeLocation: This position offers remote work from Los Angeles, New York, & Denver.OVERVIEWMovement Strategy is seeking a strategic leader to drive business performance and strategic direction across their portfolio of business units, equally combining creative excellence, strategic alignment, and operational rigor. Reporting to the ELT...

  • Head of Sales

    2 weeks ago

    Remote, Oregon, United States CareerSpawn, Inc. Full time

    OverviewCareerSpawn is the leading AI-driven platform designed to help job seekers save time, stand out, and get hired. Born from firsthand experience with the frustrations of modern job searching, CareerSpawn transforms a stressful, manual process into a streamlined, data-driven journey that produces real results. We are seeking a Head of Sales & Marketing...

  • Managing Director, Head of Portfolio Solutions

    5 days ago

    Remote, Oregon, United States EP Wealth Advisors, LLC Full time

    EP Wealth Advisors (EPWA) is a wealth management advisory firm with over $40.5 billion as of September 30, 2025, serving predominately high net worth individuals. EPWA fosters an inclusive environment that offers opportunities for our associates to learn, grow and enhance their skills to take on new challenges to progress in their professional careers.EP...

  • Head of Community

    2 weeks ago

    Remote, Oregon, United States mLabs Full time

    Head of Community - Secure Computation NetworkLocation: Remote - Preference for Europe/Dubai/UK but open to candidates based in EST time zonesCompensation: $130K - $150KWe are building a secure computation network that is fundamentally changing how high-value data is stored and used globally. Our decentralized technology expands beyond traditional blockchain...

  • Head of Digital PR

    6 days ago

    Remote, Oregon, United States Omniscient Full time

    Omniscient Digital is an organic growth agency that partners with ambitious B2B SaaS companies like SAP, Adobe, Loom, and Hotjar to turn SEO and content into growth engines.We're hiring a Head of Digital PR to own the strategic vision, team leadership, and delivery excellence of our Digital PR department.We're looking for a seasoned Head of Digital PR to...

  • Head of Operations

    5 days ago

    Remote, Oregon, United States Maximus Health Full time

    No AgenciesRemote (USA) Maximus ) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M...

  • Head of Marketing Communications

    2 weeks ago

    Remote, Oregon, United States KELA Full time

    DescriptionAbout usKELA is a global leader in cyber threat intelligence & continuous attack surface management, delivering unparalleled insights into the ever-evolving threat landscape of the digital world. Our approach emphasizes the need for organizations to proactively identify and mitigate vulnerabilities before they can be exploited. Situated at the...

  • Head of Customer Success

    1 week ago

    Remote, Oregon, United States Pearl Full time

    The Head of Customer Success will drive Pearl's global mission to help clients realize the full value of our AI innovations. This leader will oversee all customer success initiatives, ensuring exceptional client satisfaction, strong retention, and measurable revenue expansion.Key ResponsibilitiesCustomer Success StrategyDevelop and execute a comprehensive...

  • Senior Finance Director, Head of Commercial Strategy

    24 hours ago

    Remote, Oregon, United States OLLY Full time

    WHO ARE WE?We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, SmartyPants and future acquisitions to come This position's home company is OLLY.THE ROLE: SENIOR FINANCE DIRECTOR, HEAD OF COMMERCIAL STRATEGY + FP&A (VMS)We're seeking a high-impact, senior leadership...