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Patient Scheduling Coordinator Phys Clinics

2 weeks ago

Jackson, Mississippi, United States ST JOHNS HEALTH Full time $22 - $31
Job Details Job Location: Jackson, WY 83001 Position Type: Full Time Salary Range: $ $31.14 Hourly Job Shift: Day Job Category: Non-Clinical JOB SUMMARY

Responsible for all functions related to admissions of clinic patients, including initial financial counseling for patients.

Responsible for cashier functions. Delivers services according to the Scope of Services for Patient Registration.

Responsible for providing customer focused, efficient and professional patient registration. Updates existing patient

system information to ensure accuracy of demographic and insurance data. Obtains pre-authorization when needed

from payer. Communicates co-pays and deductibles to patients. Receives receipts and deposits cash, checks, and

charge cards. Responsible for collection of cash at time of service when warranted. Adheres to and practices St.

John's Health Corporate Compliance Program and participates in Performance Improvement activities.

ESSENTIAL FUNCTIONS

Registration

· Completes all registration forms completely and accurately, including signatures, insurance information and proper

billing information. Consistently responds to patient, public and employee requests (direction, hospital activities, etc.)

in a polite, positive, friendly and professional manner.

· Ensures patient information is entered into the systems accurately and timely. Capable of fielding multiple phone

calls using proper phone etiquette and maintains patient confidentiality.

Patient Payments

· Acquires appropriate documents and information from the patient at time of service. Obtains payments and

accurately records payment in a timely manner. Calculates and collects deductibles, co-pays, and co-insurance

payments at time of service.

· Counts and balances cash drawer at the beginning and end of business every day, retrieves cash receipts, posting

information, verifies and prepares deposits for patient accounting.

Customer Service

· Responds to customers in a friendly manner to all inquiries. This includes patient office visits, phone calls, and

account balance inquiries, accepting and receipting payments. Refers patients to the appropriate person if needed.

Other Duties

· Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned.

JOB REQUIREMENTS

Minimum Education

Required: NA

Minimum Work Experience

Required: Computer experience necessary. Ability to problem solve difficult and stressful situations. Experience with insurance

billing and/or medical admitting/cashiering. Able to adjust to different schedules and different clinics. Excellent

communication, interpersonal, phone and customer service skills required.

Preferred: Medical or general office experience preferred.

FUNCTIONAL DEMANDS

Working Conditions

Clinic office setting. Frequent interruptions and stressful situations. Must be on-site at the St. John's Health Campus

or other facilities to fulfill the responsibilities of this role.

Physical Requirements

90% of shift sitting at a computer. 75-90% of shift sitting at a desk. Intermittent standing and walking. Ability to push,

pull, bend, and reach. Ability to lift 20 pounds.

Direct Reports: None

Reports to: Clinic Operations Manager - Specialty Care

Internal & External Contacts

Patients and family members, visitors, vendors, staff members and general public.

LEADERSHIP CAPABILITIES

Attention to Detail

• Completes tasks in a way that ensures there are no errors

• Methodically and patiently reviews work to identify any mistakes or discrepancies

• Creates and stores documentation in a way that is thorough and easy to access

Composure

• Avoids becoming defensive or irritated when times are tough

• Maintains balance when the unexpected happens

Interpersonal Skills

• Relates well to all kinds of people, up, down and sideways, inside and outside the organization

• Builds appropriate rapport

• Uses diplomacy and tact

Organizing

• Can coordinate multiple activities and resources at once to accomplish a goal

• Arranges information and files in a useful manner

Time Management

• Uses his/her time effectively and efficiently

• Concentrates his/her efforts on the more important priorities

• Gets more done in less time than others

Qualifications