Computer Field/Support Technician

2 days ago

Traverse City, Michigan, United States Affinity Technology Group Full time

Affinity is seeking a new IT Ninja to join our team full-time. Ideal candidates understand small to mid-sized computer networks in healthcare, municipal, and small business settings, with strong prioritization, communication, and time management skills.

Please note that this is not an entry-level position and that experience on the battlefield is an absolute necessity. It is equally important to emphasize the fact that if you don't enjoy working with people (and can't provide consistently friendly, compassionate customer care and service), this is not the place for you. We love working with people (we're not just saying that). It's a dying art, and it's what we do

The candidate should possess:

  • At least 21 years of age
  • 3+ years of remote and on-site computer and networking support experience under your belt
  • Reliable smartphone to keep connected
  • Thrive in dynamic, challenging environment
  • Confidence, friendliness, and punctuality
  • Prioritization, Time Management, and Communication/Collaboration
  • Problem Solving Skills
  • Ability to communicate effectively and prioritize client relationships

Required Technical Skills:

  • Proficiency in Windows Operating Systems (desktop and server)
  • Working knowledge of virtualization technology (Microsoft Hyper-V, VMWare ESXi/Workstation)
  • Understanding of wired and wireless security standards
  • Ability to locate devices on LANs and configure them
  • Experience with Microsoft 365 Teams/SharePoint, Google Cloud
  • Networking hardware troubleshooting experience
  • Proficiency in Dell systems and network infrastructure

Additional (Preferred) Skills:

  • HIPAA compliance knowledge
  • Experience with network vulnerability scans
  • Familiarity with Mac OS X, iOS, Android devices
  • Understanding of Fortinet and HPE Aruba infrastructure
  • Familiarity with dental healthcare support software (Patterson Eaglesoft, Dentrix EHR, Open Dental, etc.)
  • Knowledge of privacy and security in HIPAA-covered entities

Qualifications:

  • Bachelor's degree (or equivalent) preferred but not required
  • Relevant experience valued over formal education
  • Ability to work well with people and provide compassionate customer service

Benefits:

  • Health Insurance (including vision and dental)
  • Paid time off
  • Bi-weekly Pay Cycle
  • Fun, engaging work environment
  • Supportive team and leadership

Job Type: Full-time

Pay: $62, $65,000.00 per year

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Relocation assistance
  • Vision insurance

Application Question(s):

  • What systems or services do you have experiencing troubleshooting?

Experience:

  • customer service: 3 years (Required)
  • computer troubleshooting: 3 years (Required)

Work Location: In person

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