Store Manager

Overview

We are seeking a passionate and dedicated Store Manager to join our team in Midtown. The ideal candidate will have a strong background in customer service.

As Store Manager, you will be responsible for creating a welcoming atmosphere for our customers while expertly preparing and serving kava and other beverages.

In addition, you'll be the face of our Tallulah brand and the go-to expert for our customers—helping them explore our alternative wellness products and delivering top-tier service with every interaction.

You'll play a key role in creating a welcoming, informative, inclusive, and engaging experience, helping guests explore our products and find the right fit for their needs.

Whether you're recommending new items, handling purchases at the register, or chatting with a first-time shopper, you'll be building trust and showcasing what makes Tallulah special.

If you're passionate about alternative wellness, love working with people, and enjoy a fast-paced retail environment, this is the place for you.

Responsibilities

• Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.
• Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.
• Address concerns with professionalism and resolve issues to ensure customer satisfaction.
• Encourage loyalty by signing guests up for rewards programs.
• Lead your team to ensure a respectful, inclusive, and upbeat atmosphere.
• Check your store schedule daily, motivate your team and train new employees.
• Complete 1-1's with employees at the beginning of each month.

Beverage & Food Preparation

• Prepare and serve kava, coffee, and other beverages according to established recipes and standards.
• Provide exceptional customer service by greeting customers warmly and assisting them with their orders.
• Maintain cleanliness and organization of the bar area, ensuring compliance with food safety standards.
• Assist with food preparation and serving, ensuring high-quality presentation of all items.
• Manage inventory levels and assist in restocking supplies as needed.
• Operate Clover Point of Sale systems for order processing and cash handling.
• Handle cash transactions accurately, including basic math calculations for sales.
• Uphold all food handling procedures to ensure a safe environment for both staff and customers.

Operations & Store Standards

• Help open and close the store, handle cash, and follow all procedures and regulations.
• Check IDs, update customer profiles, and process transactions accurately.
• Keep the store clean, organized, and fully stocked—from the sales floor to the backroom.
• Support inventory tasks like restocking, fulfilling online orders, and counting products.

Sales & Performance

• Consistently meet (and beat) daily sales goals by upselling, building trust, and using your product knowledge.
• Highlight deals and complementary items at checkout to boost customer satisfaction.
• Stay on top of promotions and product updates to give customers a seamless experience.
• Stay agile and adaptable in a fast-paced, ever-changing retail environment.
• Take on extra duties as needed to support the team and store success.

Experience & Qualifications

• Previous barista experience or smoke shop experience is preferred.
• Familiarity with Clover POS systems.
• Strong time management skills to efficiently handle multiple tasks during busy periods.
• Excellent customer service skills with the ability to engage positively with customers.
• Basic math skills for cash handling and retail calculations.
• Knowledge of food safety practices and preparation techniques.

What You'll Bring

• High school diploma or GED.
• At least 1 year of experience in a customer-facing or sales role, with a focus on service and satisfaction.
• Minimum 1 year of experience using point-of-sale (POS) systems and handling cash transactions accurately.
• The ability to thrive independently and as part of a team in a fast-paced, compliance-driven environment.
• Flexibility to work evenings, weekends and holidays.
• Excellent communication and multitasking skills.
• Comfort with technology and a willingness to learn new tools.
• Strong time management and organizational skills.
• Effective de-escalation and conflict resolution techniques.
• A positive, proactive mindset and team-first attitude.
• Natural ability to build rapport and maintain lasting customer relationships.

Even Better If You Have

• A background in a sales role or barista experience
• Previous experience within a regulated retail setting.

Physical Requirements

• Ability to stand for extended periods, walk, and lift up to 25 lbs (occasionally up to 50 lbs).
• Frequent stooping, kneeling, crouching, or reaching.
• Requires close vision (clear vision at 20 inches or less).
• Must be able to work in environments with potential allergens (dust, pollen, plant materials).

Work Environment

• Fast-paced, community-focused, and wellness-oriented atmosphere.
• Requires adaptability, teamwork, and high stress tolerance.
• Potential exposure to allergens; ability to work in confined spaces.

What We Offer

• Competitive Pay and Benefits
• Generous Paid Time Off (PTO)
• Career Growth Opportunities
• Product Discounts
• Community Involvement

Benefits vary by state, role type, and eligibility.

Join the Tallulah Family

If you're ready to grow with a dynamic, people-first company that's redefining the smoke shop experience, we'd love to meet you.

Job Type: Full-time

Pay: $ $30.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person