PT Food Lion To Go Associate

7 days ago

USAVAEmporia Market Drive, United States Ahold Delhaize Full time $25,000 - $40,000 per year

Primary Purpose:

Provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.  Responsible for assisting the Food Lion To-Go Lead in maintaining standards according to Food Lion's standard practice manual.  Maximize sales through excellent customer service.

Duties and Responsibilities:

  • Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging  customers to create a positive shopping experience
  • Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy
  • Ability to shop multiple customer orders using thedesignated tools and equipment
  • Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuce, etc.)
  • Substitute items when requested
  • Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure
  • Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages
  • Assist customers picking up orders
  • Complete Accountability Form from end to end process
  • Is courteous and helpful to other associates
  • Wears the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Controls store's expenses through proper use of store supplies such as receipt tape, bags and cleaning supplies
  • Adheres to all company guidelines, policies and standard practices
  • Observes and corrects all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required for To-Go area and equipment
  • Successfully complete Computer Based Training (CBT) and Training Aid courses
  • Performs all other duties as assigned
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

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