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Service Delivery Analyst/Site Reliability Engineer Intern

3 weeks ago

Minot, North Dakota, United States Orion Health Full time

Innovate With Purpose

Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We're not about selling meaningless, unnecessary products for corporate profitability. You'll be working on technology that will revolutionize global health systems so that we can finally get the healthcare we all want - a basic human right

We like to think of ourselves as a community of start-ups where you can be your true, genuine self. Each of our product teams has the autonomy to decide how they operate and contribute towards our mission of providing each person with the right care at the right time and in the right place

Orion Health is excited to be expanding our galaxy by recruiting for a number of stellar individuals to join our team to help us deliver to our global customer base. If you want to climb aboard the rocketship and help us revolutionise global health systems, astronomical opportunities await.

What You'll Be Doing:

  • Join and contribute to regular service management and change advisory meetings
  • Help review and update change tickets with approvals from internal and external teams
  • Assist in assigning and escalating incident and service request tickets
  • Support the delivery of weekly and monthly client reports
  • Help prepare IT service management reports, including KPIs and trend analysis
  • Contribute ideas for process improvement based on report metrics
  • Help maintain internal workspaces and tools used in change and incident management
  • Performance Optimization- Help identify performance bottlenecks and implement solutions to improve system efficiency
  • Capacity Planning - Assist in forecasting and planning for future system capacity needs to ensure scalability

You'll Work With:

  • Internal teams including Service Delivery Analysts, IT Managers, Infrastructure and Application Support Teams
  • External stakeholders such as clients and vendor partners

You Should Have:

  • An interest in IT service management and a willingness to learn
  • Strong communication skills (written and verbal)
  • Good attention to detail and problem-solving ability
  • Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint
  • A proactive attitude and willingness to collaborate
  • Basic Programming - i.e. Bash and Python
  • Cloud & Infrastructure - Knowledge of cloud platform (AWS)

Bonus if you have:

  • Knowledge of ITIL concepts
  • Experience with reporting, documentation, or ticketing tools (e.g., JIRA, ServiceNow)
  • Studying towards a degree/diploma in Computer Science, Business, or related fields

What You'll Gain:

  • Real-world experience in a dynamic, fast-paced health tech company
  • Exposure to IT service delivery, client communications, and performance reporting
  • Mentorship from seasoned professionals in the field
  • An opportunity to contribute to meaningful projects that impact healthcare outcomes

If this sounds like you, we would love to hear from you

ORION HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, veteran or disability status, sexual preference or national origin. Reasonable accommodations will be made during the interview process upon request to assist those candidates with disabilities.

NOTE: We are unable to sponsor visas or work authorizations at this time.

Orion Health participates in E-Verify.