ServiceNow Technical Consultant

Description

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world's leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.     Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you're passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.  Windward is seeking a highly skilled and experienced ServiceNow Technical Consultant - SPM responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements. This role combines strong technical expertise in the ServiceNow platform with consulting and implementation skills to deliver high-quality, scalable applications and modules.  The ideal candidate has hands-on experience building, customizing, and integrating ServiceNow applications across multiple modules, and preferably is a ServiceNow Certified Application Developer (CAD).    Key Responsibilities 

Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations.  Perform, and have the ability to lead, end-to-end ServiceNow SPM implementation projects, from initial discovery through deployment and post-go-live support  Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.  Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations.  Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards.  Work with Business Analysts and stakeholders to translate business requirements into technical specifications.  Lead technical workshops to review design, architecture, and configuration approaches.  Support end-to-end project delivery including sprint planning, testing, and deployment.  Deliver tailored SPM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5).  Develop and configure other ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom scoped applications.  Provide technical guidance to junior developers or project teams.  Develop and support integrations using REST, SOAP, APIs, and IntegrationHub.  Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange.  Troubleshoot issues, perform root cause analysis, and optimize system performance.  Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio).  Ensure compliance with security, privacy, and audit requirements.  Contribute to documentation of technical specifications, release notes, and solution designs.  Required Qualifications  Bachelor's degree in Computer Science, Information Systems, or related field.  3–5+ years of ServiceNow development or technical consulting experience  Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization.  Proven experience implementing ServiceNow SPM for enterprise clients.  Proven experience delivering at least one full-cycle ServiceNow implementation.  Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.  Experience with Flow Designer, IntegrationHub, and Service Portal development.  Hands-on experience with ServiceNow integrations and API-based data exchange.  Familiarity with Agile delivery (Scrum or SAFe).  Strong understanding of ITIL and enterprise service management practices.  Excellent problem-solving and debugging skills.  Strong communication and client-facing presentation abilities. 
   Required Certifications  Certified Implementation Specialist – Strategic Portfolio Management (SPM)  ServiceNow Certified System Administrator  Preferred Qualifications  ITIL v3 or v4 Certification  ServiceNow Certified Application Developer (CAD)  Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM  PMI Project Management Professional (PMP) certification  ICAgile or equivalent Agile certification  Location

• Remote
  
  

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT'S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company's considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company's considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.

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