Order Entry Manager

Job Title: Order Entry Manager

Job Description

The Order Entry Manager will oversee the order entry, tracking, and fulfillment processes for service-related issues on conveyor curves, parts, and related equipment. This role involves collaborating with sales, engineering, and production departments to ensure customer requirements are clearly communicated and met. The manager will also monitor service metrics, implement process improvements, and assist in delivering training programs to enhance product knowledge and service skills. Additionally, the role involves assisting with warranty claims, after-sales support, and preparing reports for management.

Responsibilities

• Oversee order entry, tracking, and fulfillment for service-related issues.
• Collaborate with sales, engineering, and production departments to meet customer requirements.
• Monitor service metrics such as response time, order accuracy, and satisfaction levels.
• Implement process improvements based on service metrics.
• Develop and assist in delivering training programs to improve product knowledge and service skills.
• Assist in warranty claims and after-sales support.
• Prepare reports for senior management.
• Implement process improvements as needed.

Essential Skills

• 3+ years of experience in customer service within the manufacturing industry.
• Experience working with a CRM system.

Additional Skills & Qualifications

• Strong customer focus and relationship management skills.
• Technical aptitude with an understanding of mechanical products.
• Process improvement mindset.
• Leadership and team development skills.
• Attention to detail and data accuracy.

Work Environment

The work environment offers opportunities for permanent positions and growth, as the company has expanded by 50 employees this year, leading to the creation of new jobs.

Job Type & Location

This is a Contract to Hire position based out of Union, NJ.

Pay and Benefits

The pay range for this position is $ $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Union,NJ.

Application Deadline

This position is anticipated to close on Dec 8, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.