IT Specialist

An established federal contractor is seeking an Information Technology Specialist to join a team of skilled professionals supporting Department of Defense (DoD) operations. In this role, you will work under the guidance of senior technicians to perform IT maintenance, troubleshoot and repair computer systems and peripheral equipment, and manage service requests through a ticketing system.

You will install and configure PCs, servers, uninterruptible power supplies (UPS), printers, scanners, telephony equipment, and audiovisual systems, including video teleconferencing operations. The role also includes ensuring connectivity, security compliance, and adherence to manufacturer specifications.

Responsibilities include monitoring, securing, and patching network devices, maintaining hardware and software accountability, and coordinating equipment setup, moves, and disposal in accordance with security regulations. The position may require limited travel. Additional duties include troubleshooting access card issues, assisting in user training, and supporting general IT operations as needed.

The Information Technology Specialist will:

• Support PCs, hardware, wireless networking, and software—installation, testing, configuration, and operations

• Maintain workstations, network access, and system documentation

• Perform Video Teleconference (VTC) system administration, scheduling, and configuration

• Provide network and client support, including account creation, modification, and deletion

• Deliver multi-tier Help Desk support, troubleshooting hardware and software issues

• Perform hardware/software system upgrades, modifications, and configurations

• Configure and support desktops and laptops

• Analyze and troubleshoot system anomalies

• Prepare systems for operational use and support testing activities

• Manage IT workflows and service tickets efficiently

• Active Top Secret clearance with SCI eligibility (TS/SCI)

• Minimum 9 months of experience working in a SAP or SCI environment within the past five years

• 3+ years of relevant DoD IT experience

• Experience supporting an IT Help Desk and providing direct customer support

• Strong communication and interpersonal skills, with the ability to work effectively in a dynamic environment

Required:

• Bachelor's degree in Arts or Science (or equivalent work experience)

• CompTIA Network+ or equivalent certification (DoDM Tech Support Specialist Level I)

Preferred:

• Security+ or equivalent certification (DoDM compliance) — must obtain within six months of hire

• Medical, dental, vision, disability, and life insurance

• Flexible Spending Accounts

• 401(k) plan

• Paid Time Off (PTO)

• Paid Parental Leave

• Tuition reimbursement

• Paid federal holidays