Intake Coordinator

Job DetailsJob Location: Oakland, CA 94611Salary Range: $ $35.00 HourlyJob Shift: Day

About Cardea Health:  

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.  

At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. 

Primary Work Location:  

Full time remote or hybrid (if desired position) with occasional in person meetings at various Cardea Health locations across Alameda County and the city of San Francisco. 

Job Summary:   

The Intake Care Coordinator assists the RN Intake Coordinator and clinical staff across programs in collecting and synthesizing the necessary documents and information required for program admission and service authorization. The Intake Care Coordinator also assists with benefit connection, care coordination at Cardea Health sites and data entry and collection. 
Job Responsibilities & Qualifications

Referral and Bed Management: 

Conduct preliminary screening of program referrals, identify gaps and missing documentation, and work with referring partners to gather needed information. Communicate completed referrals to Intake Coordinator RN for review  

Complete referrals to adjacent community support for qualifying clients, including Enhanced Care Management and Housing and Community Supports  

Refer unbenefited clients to Medi-Cal enrollment specialist team 

Assist the Intake Coordinator RN with Requests for Information for service authorization 

Collect and synthesize data on referrals, admissions, and referral sources for monthly, quarterly, and annual reports  

Assist the Intake Coordinator RN in the management of phone and email communication with referring partners  

Assist the Intake Coordinator RN with maintenance of referral waitlist – communicate with referring partners to update, triage, and edit waitlist  

Tracking hospitalization documentation from area hospitals

Minimum Required Skills & Qualifications:  

Proficiency in Microsoft suite products including word, excel, one drive, power point, and outlook.  

Excellent customer service and interpersonal skills 

Candidates must be detail-oriented and highly organized 

Self-directed and able to work with minimal supervision

Physical Requirements:  

Occasional sitting or stationary work 

Frequent standing, walking, kneeling, stooping, and ascending stairs 

Occasional lifting and carrying up to 20 lbs 

Frequent pushing and pulling 

Frequent reaching high, low, and level 

Work Environment:  

Remote/Hybrid 

Benefits: 

Employees in this role may be eligible for a range of benefits, including:  

Employer-supported medical  

Access to dental and vision insurance  

Paid vacation and sick time  

Retirement plan (401k) participation with a company match  

Commuter benefits  

Long Term Disability 

Life Insurance 

Eligibility for certain benefits may vary based on hours worked per week and length of employment 

Specific details are provided in the benefits guide and are subject to change 

Cardea Health is an Equal Opportunity Employer 

Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance. 

This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice.

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