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Scheduling Specialist

12 hours ago

Seattle, Washington, United States ECLARO Full time

JOB TITLE: Specialist - Patient Scheduling & Cell LogisticsLocation: Candidates must be 60% onsite at the Seattle (Eastlake) site - Tuesday, Wednesday and Thursday onsite at Seattle (Eastlake)Schedule: 8am-5pm PST, depending on business needs (Must be flexible)Duration: 12 months (potential extension/potential right to hire)Requirements:Bachelor's degree or comparable experience.Biopharma experience is a plusSalesforce, ServiceNow, or similar CRM/case management tools.4+ years of work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or LogisticsJob Description:The Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. They will serve as the cell therapy treatment center's point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.The primary duty of the Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.• Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.Education and Experience:• Bachelor's degree or 3 years of work experience• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferredResponsibilities:• Assist as a scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners• Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics• Monitor collection, delivery, transportation, and manufacturing activities• Troubleshoot and develop plans of action for issues throughout the patient journey• Interact with internal and external stakeholders over the phone and email• Ensure a positive end-to-end customer experience• Execute escalations and exception processes such as product returns, product replacements, and out of spec product• Input and maintain transactional data related to patient schedules within Client's scheduling system• Train treatment sites on patient scheduling processes as assigned• Document feedback from customers and partners as received• Create and maintain master data in account management system• Actively participate in tactical and other meetings as assigned• Facilitate daily operations activities and meetings including shift turnover on rotating basis• Provide real-time scheduling portal support to external users• Monitor and triage requests and issues within the case management system• Comply with applicable SOPs, work practices, and other documentation• Establish and maintain a trusted relationship with Client commercial matrix team, clinical partners, and treatment sites as assigned• Accountable for individual performance• Execute project tasks as assignedKnowledge, Skills, and Abilities:• Highly self-motivated, self-aware, and professional• Able to work independently and in groups• Flexible in responding to quickly changing business needs• Exceptional customer service orientation• Skilled at managing tense situations and de-escalation• Eager to work with teams from other regions and cultures• Able to share workspace for independent and collaborative work• Strong sense of ownership and accountabilityIf hired, you will enjoy the following Eclaro Benefits:401k Retirement Savings Plan administered by Merrill LynchCommuter Check Pretax Commuter BenefitsEligibility to purchase Medical, Dental & Vision Insurance through EclaroIf you feel you arequalified with the required skillsand if you are interested, please free to send your word version most updated resume TAILORED to the job description above to or call Equal Opportunity Employer:Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.