ux research

Location: Onsite 5 days a week in Wilmington, DE

Type: 3 month contract with potential for extension

Compensation Range: $ per hour

Our financial client is seeking a UX Research and Service Designer to lead a critical workflow and process transformation initiative within their Corporate Responsibility division. This is not a traditional UI-focused design role; instead, it is a hybrid strategic position focused on auditing, mapping, and redesigning complex internal service ecosystems.

As part of a 3-month contract, you will bridge the gap between human needs and technical capabilities, working closely with engineering and AI squads to streamline operations in a highly regulated environment.

Responsibilities:

• 60% UX Research & Service Design: Conducting deep-dive interviews, synthesizing data, and creating service blueprints.
• 20% UX Design: Translating research insights into high-level wireframes or conceptual workflow designs.
• 20% Cross-Functional Collaboration: Partnering with stakeholders, Engineering, and the AI Squad to ensure feasibility and alignment.
• Create journey maps and service blueprints of end-to-end business processes to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation leveraging AI.
• Collaborate with cross-functional teams to identify user needs, preferences, and expectations and partner with engineering to build low code agent workflows and AI solutions.
• Support the security, compliance, and auditability of every AI enabled flow.
• Stay current with industry trends and incorporate knowledge into team insights.
• Facilitate workshops and co-creation sessions to gather information from customers to understand where improvements can be made along the customer journey.
• Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall.

Qualifications:

• 5+ years of experience or equivalent expertise in UX research and service design, or a related field, focusing on end-to-end experiences
• 2+ year of experience or equivalent with designing AI enabled workflows and experiences
• Familiarity with Python or JavaScript to better communicate with engineering teams.
• Experience working within Finance, Healthcare, or Corporate Responsibility internal sectors.
• Deep experience in qualitative methodology, including interview script development and synthesis.
• Proven record in innovative design projects, including journey mapping, service blueprinting, and storyboarding.
• Demonstrated expertise in creating direct and indirect experiences for diverse users.
• Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives.
• Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
• Portfolio must showcase:
• Real-world case studies featuring journey maps, service blueprints, and evidence of end-to-end service transformation.
• Clear examples of internal-facing tools or service ecosystems (rather than just consumer-facing apps).
• A clear breakdown of your specific contributions to the project.
• Bonus: Any examples of designing or researching AI-enabled workflows.

JOBID: JN

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.