Sales Project Manager

2 weeks ago

Livonia, Michigan, United States IDN Door and Hardware Sales Full time

Sales Project Manager – Door & Hardware Division

Location: Livonia, MI Type: Full-Time Industry: Commercial Doors & Hardware

About Us

IDN Global, Inc. is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products. IDN Door and Hardware, found in Livonia, MI, specializes in service and wholesale/distribution of doors, frames, and hardware.

Role Overview

A technically demanding role that blends customer communication with project coordination. As a Sales Project Manager, you'll manage jobs from initial proposal through final invoicing — interpreting specifications, detailing hardware packages, and coordinating fabrication, delivery, and installation. You'll be the internal lead on each project, ensuring accuracy and timely execution across departments.

Key Responsibilities

  • Communicate directly with customers via phone and email to answer inquiries, send proposals, and provide updates
  • Review specifications and job details from outside sales reps to create accurate proposals
  • Understand and apply practical technical concepts such as rough opening sizing, door/frame measurements, hardware compatibility, and fabrication instructions
  • Accurately interpret fractions, measurements, and component details to ensure proper fit and function
  • Coordinate with warehouse, fabrication, quality control, and scheduling teams to ensure technical accuracy and timely delivery
  • Track project timelines, proactively resolve bottlenecks, and maintain clear communication across stakeholders
  • Enter phone orders and manage job documentation with precision and speed
  • Ensure all documentation is complete and accurate for invoicing and delivery

What You Bring

  • Exceptional attention to detail and organizational skills
  • Strong customer communication skills and a professional, service-oriented demeanor
  • High technical aptitude and willingness to learn door and hardware specifications, standards, and fabrication processes
  • Ability to confidently work with measurements, fractions, and component matching
  • Familiarity with specification sheets, purchase orders, and job costing a plus
  • A responsible mindset with a commitment to follow-through
  • Ability to act with urgency, prioritize tasks effectively, respond swiftly in fast-paced environments, thrive under pressure, and manage multiple deadlines

You'll Work Closely With

  • Customers (new and existing) via phone and email
  • Outside Sales Representatives
  • Internal teams: Warehouse, Fabrication, Quality Control, Scheduling
  • External vendors and suppliers

Why This Role Matters

You're not just coordinating — you're engineering solutions. Your ability to interpret specs, measurements, and timelines ensures that every door fits, every project aligns, and every job gets done right the first time.

Job Type: Full-time

Pay: $55, $65,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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