Customer Service Rep

1 week ago

Fontana, California, United States SunEarth Full time $50,000 - $100,000 per year

COMPANY OVERVIEW

Established leader within the Renewable Energy Industry

CUSTOMER SERVICE DUTIES AND RESPONSIBILITIES

Developing and accomplishing a region lead generation plan, meeting or exceeding monthly or annual targets.

Participating fully in training sessions, meetings, skill building and professional development classes.

Identifying decision makers amongst the targeted leads to start the sales process.

Cooperating with sales team to determine essential strategic approaches for sales.

Maintaining and expanding the database of prospects of the organization.

Outbound and inbound account management.

Supporting the reseller communication channel throughout the sales interval.

Attending sales group meetings concerning sales targets or forecasts, reporting on market situation.

Handling cancellations or changes in sales order and communicating the changes with the related departments.

Coordinating with customer service for status on orders from related plant departments to in ensure the delivery commitment to clients is met or changes communicated.

Collating and consolidating report on monthly sales performance per sales personnel, per product, per region or office, and per industry.

Providing effective product demos for end-user customers as well as for the resellers.

Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms.

Creating and delivering qualified opportunities to Accounts Managers where allowed.

Capturing accurate and complete information in Customer Relationship Management system (CRM).

Attending industry conferences to develop industry expertise and to build network.

SKILLS AND SPECIFICATIONS

Able to work in a fast-paced, self-directed entrepreneurial environment.

Exceptional verbal and written communication skills.

Highly proficient level computer skills including MSs Word, PowerPoint, Excel, and Outlook.

Excellent telephone sales personality skills.

Should be expert in CRM software solutions.

Prominent organization and presentation skills.

Excellent time management skills.

Highly energetic and self-starter.

Decision-making, problem resolution and creative thinking skills.

Able to multi-task the activities with shifting priorities.

Should be honest, assertive, and systematic.

EDUCATION AND QUALIFICATIONS

Diploma in Marketing, Business, Engineering, or related field.

Relevant training in Inside sales.

WHAT WE OFFER

401K program with competitive matching funds.

Consistent and fair executive leadership. We will share company information and give you enough freedom to spread your wings, while still holding you accountable.

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Application Question(s):

  • Experienced with P21?
  • Experienced with HubSpot?

Ability to Commute:

  • Fontana, CA Required)

Work Location: In person

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