Senior Administrative Assistant

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Corporate Controller leadership team is currently seeking a Senior Administrative Assistant in our Worcester, MA location.  This is a full time, non-exempt role. This position is eligible for a hybrid work arrangement.  

POSITION OVERVIEW:

Under general supervision, provides administrative and project support to a department or business unit. Relies on experience and judgment to accomplish assigned tasks and goals. Responsibilities are varied and may be confidential or proprietary in nature. Utilizes appropriate business software (e.g. spreadsheets, word processing, presentations) to prepare correspondence, reports, presentations, agendas, minutes, etc. Maintains calendars and schedules, arranges business travel, coordinates meetings, and/or tracks department expenses. Responds to and resolves most questions and problems of varying complexity. At times, may serve as a resource to others to help identify solutions to semi-complex problems and issues.  

IN THIS ROLE, YOU WILL:

• Responsible for daily office functions including, but not limited to, ordering office supplies, office equipment maintenance and upkeep, filing, preparing outgoing mail and correspondence, sorting and distributing incoming mail and correspondence, answering phones, and taking messages.
• Performs advanced office functions including, but not limited to, generating standard reports or creating simple ad-hoc reports.
• Utilizes intermediate to advanced level software skills to create presentations, maintain data files, manage and format spreadsheets for basic analysis, and organize workflow through the office.
• Prepares a variety of business correspondence, reports, confidential documents and related materials with limited direction, and provides advanced word processing support, as well as assembling information such as reports, manuals, agendas, and correspondence.
• Maintains calendars and appointment schedules as directed, sets up meetings as needed, and coordinates all travel arrangements and/or reservations.
• Participates and contributes in department meetings as needed, and occasionally cross-departmental or cross-functional meetings.
• Serves as a team member for department-related projects and may occasionally lead small or minimally complex projects.
• Coordinates and completes non-routine procedures, processes and techniques to accomplish assignments.
• Collaborates with other office staff to accomplish day-to-day work or key initiatives.
• May provide support to other areas as needed.
• Other responsibilities may be required.

Key Measures of Success:

• Deliver superior administrative support while maintaining a customer service focus in support of the department or business unit.
• Enable leadership, management, and staff to focus on delivery of key business priorities by reducing their administrative tasks and contributing to solutions to basic issues.
• Collaborate with others in the department or business unit to streamline operational and administrative process to build efficiencies across the organization.
• Participate in special projects.
• Foster and contribute to a positive morale in the organization.

Key Competencies:

Business Enterprise Knowledge

Understands how one's own role adds value to the department or business unit. Understands how effectively performing the job contributes to the success of the department or business unit, the overall organization, and our customers. Demonstrates awareness by providing clear explanations for actions taken relative the role as it relates to customer requirements, needs, and industry trends. Contributes ideas that relevantly support the department or business unit's goals. Makes decisions within scope that demonstrate understanding of the link to the organization's strategy and financial goals, reflecting awareness of applicable external dynamics.

Communication for Results

Expresses concepts (e.g. business, technical and other), ideas, feelings, opinions, and conclusions, so others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas. Promotes and encourages people to speak up.

Applies Expertise

Knows how to get things accomplished within the scope of the role through formal organizational channels and informal networks. Applies knowledge of products and processes to understand key issues within own unit and across the Hanover. Is viewed as an internal resource capable of practical application of technical expertise to relevant business problems and/or opportunities. Uses applicable software effectively and efficiently.

Judgment and Decision-making

Approaches problems with curiosity and open-mindedness. Collects sufficient information to understand problems and issues, and analyzes them from different points of view. Applies accurate logic and common sense in decision making within scope of the role. Is guided by a strong sense of ethics in making decisions that are best for the Hanover organization.

Promotes Collaboration

Actively partners with others to promote working together effectively. Appropriately involves others in decisions and plans that effect them. Listens carefully and attentively to others' opinions and ideas. Appropriately utilizes in-person and electronic platforms to connect with others. Expresses oneself in one-on-one conversations and small groups.

Drive and Initiative

Proactively identifies obstacles to successfully completing responsibilities, presents actionable suggestions to rectify, and under minimal supervision implements appropriate changes. Brings forward opportunities for improvements in departmental operations, providing suggestions for how to implement. Demonstrates a "can do" spirit, a sense of optimism, ownership, and commitment.

WHAT YOU NEED TO APPLY:

• Associate degree or equivalent preferred; Bachelor's degree highly valued
• 3-5 years of related experience providing administrative support
• Advanced knowledge of and proficiency using Microsoft Office products (e.g. Outlook, Word, Excel, and PowerPoint)
• Ability to work independently under minimal supervision
• Ability to multi-task and prioritize responsibilities while remaining flexible to best respond to changing and dynamic priorities
• Demonstrated ability to provide high levels of customer service
• Demonstrated commitment to attention to detail and accountability of actions
• Strong and effective oral and written communication skills
• Able to handle confidential or proprietary information professionally and discretely
• Requires strong knowledge of the organization's basic operations and procedures 

Physical Demands and Work Environment: The physical demands and work environment conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Work is performed primarily in a standard office environment with exposure to a predictable and normal level of background noise
• Must be able to sit or stand for extended periods of time
• Regularly operate a personal computer or laptop and other standard office equipment
• Regularly communicate (listen and respond) with supervisor, department employees, other employees, external customers and/or vendors via in-person, telephone, or over virtual meeting platforms
• Ability to work in a fast-paced or stressful environment

This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. 

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law." 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us  and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.