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Bilingual Customer Service Representative
2 weeks ago
Job Summary
ASA Insurance of Salt Lake City, UT is hiring for an Insurance Customer Service Representative to join our growing team
Benefits for the Customer Service Representative:
- 401(k) offered after 6 months of employment
- Competitive base salary (commensurate with experience)
- Competitive commission structure
- Bonus incentive based on individual/agency performance
- Paid time off - personal time and holidays
- Training/coaching provided
Qualifications for the Customer Service Representative:
- Property & Casualty license is a plus
- At least 1 year of customer service or client-facing experience is preferred
- Bilingual in Spanish/English is preferred
- Strong phone contact handling skills and active listening
- Strong attention to detail
- Excellent analytical skills
- Must be computer literate, tech savvy
- Works well in a fast paced environment
- Very strong interpersonal communication skills
Responsibilities for the Customer Service Representative:
- Effectively manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
Job Types: Full-time, Part-time
Pay: $32, $38,000.00 per year
Work Location: In person
