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F&B Supervisor

3 weeks ago

Schaumburg, Illinois, United States LEGOLAND Discovery Centre Full time
What you'll bring to the team

The Food & Beverage (F&B) Supervisor plays a key role in creating a fun, high-energy guest experience within our Food & Beverage locations This hands-on leader ensures every team member is trained to deliver world-class service while upholding the highest standards of cleanliness, food safety, and presentation. The F&B Supervisor oversees daily operations including scheduling, inventory control, and visual appeal — all while driving sales and maintaining financial excellence. This role also includes manager-on-duty shifts, leading the entire attraction to ensure a seamless, guest-obsessed experience from open to close.

Qualifications & Experience
Key Responsibilities:

  • Oversee daily operations of the café or bar, ensuring consistent quality in food preparation, beverage service, cleanliness, and guest satisfaction.

  • Lead by example to create a positive, guest-obsessed culture and deliver world-class service.

  • Manage inventory, stock levels, and supplier relationships while minimizing waste and controlling costs.

  • Ensure compliance with all food safety, hygiene, and allergen standards, maintaining detailed records and audit readiness.

  • Develop team schedules, forecast labor needs, and support effective cost management.

  • Train, coach, and motivate team members to achieve KPIs, maintain operational standards, and provide exceptional guest experiences.

  • Drive sales performance through upselling, product knowledge, and incentive programs.

  • Ensure all licenses, food handling certifications, and safety requirements are maintained and up to date.

  • Collaborate with other attraction departments to ensure smooth, efficient daily operations.

  • Perform other duties as assigned to support the success of the attraction.

Education & Experience:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • At least two years of supervisory experience in food and beverage, hospitality, or attractions.
  • Valid Food Handler's License (or ability to obtain prior to start).
  • Strong leadership skills with the ability to train, coach, and motivate a team.
  • Knowledge of food safety, hygiene, and allergen standards.
  • Proficiency with POS systems, inventory management, and basic reporting.
  • Guest-first mindset with excellent communication, organization, and problem-solving skills.
  • Flexible, adaptable, and ready to thrive in a fast-paced, fun, team-focused environment.
Benefits

Benefits of Joining Merlin Entertainments

  • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
  • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge
  • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
  • Recognition Programs and Rewards: Celebrate your achievements and hard work
  • 401(k) Program: Save for the future with company matching contributions.
  • Tuition Reimbursement Programs: Get support for further education and career growth.
  • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments

Pay RangeFrom USD $19.00/Hr.