Customer Engagement Specialist

5 hours ago

Las Vegas, Nevada, United States EDCLUB, INC Full time

Description:

We're seeking a Customer Engagement Specialist to join our mission-driven edtech team and empower educators through exceptional support. In this remote role, you'll work directly with users, classroom teachers, and district administrators, guiding them to succeed with our innovative learning products. You'll collaborate closely with our team to troubleshoot issues, share user feedback, and continuously enhance the customer experience.

This position is primarily remote, with occasional travel to meet customers in person and represent edclub at educational conferences and trade shows. To set you up for success, we provide training on our products and ongoing support from a collaborative team passionate about improving education through technology.

Required Skills:

 -Solid verbal and written communication skills.

-Ability to speak with confidence and energy over the phone

-Excellent virtual presentation skills

-Proficient with Excel, Word, and Google Docs

-Telephone skills, fielding calls and requests from customers

-Ability to type 50 WPM +

-Good organization skills

-Ability to work both independently (with direction) and with a team

-Bachelor's degree preferred

Responsibilities:

-Maintain a thorough knowledge of TypingClub and other edclub products.

-Provide excellent customer service by answering customer questions over email, tickets, and phone.

-Provide a professional and pleasant ordering experience for customers.

-Provide support to customers by resolving problems with regard to the product, billing, or taking orders.

-Coordinate efforts with other teams and teammates to resolve issues quickly.

-Perform root cause analysis for each issue, escalating as necessary.

-Document and track issues in the software.

-Provide training and documentation for trending issues.

-Assist in improving the quality of the software by examining new features and providing feedback.

-Update our support help forum with relevant and repeated support topics.

-Help with logistics and setup of trade shows.

-Attend to high-value customers that are assigned to you.

About Company:

Edclub develops education technology tools that are effective, customizable, and easy to use. Our flagship product, TypingClub, is the #1 touch typing application used by schools and districts in the United States. Over 10 million users choose TypingClub to learn or improve their typing, and Google recognizes TypingClub as an outstanding learning tool for students of all skill levels and age groups.

Benefits and Compensation: Our compensation philosophy is to provide a competitive total compensation package with benefits, professional development, and continued opportunities for advancement within the company as we grow. 

Health & Wellbeing

  • Free medical, dental, and vision insurance for employees
  • Short-term disability
  • Long-term disability 
  • Life Insurance and AD&D
  • Employee Assistance Program focused on mental and emotional wellbeing

Retirement

  • 401(K) Safe Harbor Plan 

Flexibility and Time Off: 

  • Generous and flexible paid time off for vacation, sick leave, and bereavement

Paid Parental Leave Plan

Perks:

  • Top of the line quality IT equipment, support, standing desks, and accessories
  • Travel, parking, and Metro allowance

Flexibility and remote work availability

  • Onsite group meals & snacks and yes, a treadmill desk
  • Casual attire and a stress-free, inclusive work environment
  • On and offsite company events
  • Fun and exciting wins
 EEOCEdClub, Inc. is proud to be an Equal Employment Opportunity workplace committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  • Community Engagement Specialist

    4 days ago

    Las Vegas, Nevada, United States Alumni Ventures Full time

    About Alumni VenturesAlumni Ventures is one of the world's most active venture capital platforms, with $1.4B+ in assets raised and investments in 1,300+ companies. Our network of 850,000+ members and 40+ dedicated investors connects accredited individuals to high-quality venture deals—typically reserved for institutions—through our alumni-driven...

  • Club Ride Community Engagement Specialist

    1 week ago

    Las Vegas, Nevada, United States AECOM Full time $40,000 - $80,000 per year

    Company Description Work with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...

  • Customer Escalation Specialist

    1 week ago

    Las Vegas, Nevada, United States HireArt Full time $42,000 - $84,000 per year

    Expected compensation: 25.00 USD Per HourHireArt is helping an on-demand, autonomous ride-hailing company hire Customer Escalation Specialists to ensure the success of all customer interactions with its robo-taxi service. You will be the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial...

  • Customer Support Specialist

    15 hours ago

    Las Vegas, Nevada, United States ASTS Management Full time

    :As an ASTS Customer Support Specialist will specialize in all support around Owner's experience from time of purchase through lifecycle of ownership. They will be responsible for educating Owners and providing assistance with resort availability and getting Owners on vacations utilizing the product purchased. This will require enhanced awareness and...

  • CORE Customer Specialist

    1 week ago

    Las Vegas, Nevada, United States Switch Full time $60,000 - $120,000 per year

    Location: Las VegasAbout SwitchAt Switch, we don't just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.We believe that...

  • Customer Service Representative

    1 week ago

    Las Vegas, Nevada, United States Unicity International Inc Full time $40,000 - $80,000 per year

    Company OverviewUnicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity's business model is person to person sales which has given a personal touch to our sales and growth.Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of...

  • Reddit Marketing Specialist

    1 week ago

    Las Vegas, Nevada, United States Textbroker Full time $60,000 - $90,000 per year

    **This position requires 3 days per week in our Las Vegas office. Please only apply if you live in or plan on relocating to Las Vegas, NV**We're looking for a Reddit Marketing Specialist to develop and execute content strategies that authentically engage Reddit communities. In this role, you'll create compelling, platform-native content that resonates with...

  • Membership Growth Specialist

    1 week ago

    Las Vegas, Nevada, United States F45 Full time $32,000 - $64,000 per year

    Membership Growth Specialist (Part-Time)F45 Training Las Vegas Arts District$16/hr + Commission | 20 hrs/week | Las Vegas, NVJoin the world's leading team-training studio and help us grow our F45 community We're looking for a motivated, people-driven Membership Growth Specialist who loves fitness, sales, and connecting with others.What You'll DoDrive new...

  • Leasing Specialist

    7 days ago

    Las Vegas, Nevada, United States WestCorp Management Group Full time $18,000 - $72,000 per year

    Job OverviewAs a Leasing Specialist, you will be the vibrant face of our property management team, driving the leasing process and ensuring a seamless experience for prospective tenants. Your expertise in property leasing, customer service, and conflict management will shine as you engage with clients and navigate the intricacies of landlord-tenant law....

  • Part-Time Retail Sales Specialist

    2 days ago

    Las Vegas, Nevada, United States 5.11 Full time

    As a Retail Sales Specialist, you'll be on the front lines, representing 5.11 and providing excellent customer service with each interaction. You'll go beyond assisting customers with finding products—you'll actively solve their problems and provide complete solutions tailored to their needs. By sharing your product knowledge and making personalized...