Content Design Senior Associate

2 weeks ago

Columbus, Ohio, United States JPMorganChase Full time $75,000 - $120,000 per year
Description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Serving Operations, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. 

Key responsibilities 

  • Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives 
  • Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience 
  • Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement 
  • Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences 
  • Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences 

Required qualifications, capabilities, and skills 

  • 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms 
  • Experience in creating content architectures, storytelling, and clear and concise writing 
  • Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content 
  • Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement 
  • Proficient technical literacy in content platforms and understanding their impact on user experience 
  • Adaptive learner in new financial services products and offerings 

Preferred qualifications, capabilities, and skills 

  • Experience working in complex business domains and/or large-scale enterprise environment
  • Experience working in a product-driven environment, with other user experience disciplines such as design and research.

  • Content Design Senior Associate

    2 weeks ago

    Columbus, Ohio, United States JPMorganChase Full time $120,000 - $150,000 per year

    JOB DESCRIPTIONJoin our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.As a Content Design Senior Associate in Serving Operations, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your...

  • Content Design Senior Associate

    1 week ago

    Columbus, Ohio, United States hackajob Full time $80,000 - $120,000 per year

    hackajob*is collaborating withJ.P. Morgan*to connect them with exceptional tech professionals for this role.Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.As a Content Design Senior Associate Small Business Customer and Frontline Experience team, you will play an important role in...

  • Content Design Senior Associate, Employee Experience

    3 days ago

    Columbus, Ohio, United States JPMorgan Chase Full time

    Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.As a Content Design Senior Associate in Employee Experience, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in...

  • content designer/ux writer

    2 weeks ago

    Columbus, Ohio, United States CELLA Full time $90,000 - $120,000 per year

    Location: Columbus, OhioJob Type: ContractCompensation Range: $ per hour We are looking for a Senior Content Designer / UX Writer who will collaborate with product managers, designers, researchers, risk, and legal partners to shape the end-to-end content experience for these critical financial services. Your focus will be to communicate payment methods,...

  • Content Designer, Vice President

    5 days ago

    Columbus, Ohio, United States JPMorgan Chase Full time

    Elevate employee experience and the ability to self-service through strategic content design, fostering inclusive and intuitive digital experiences.As a Content Designer Vice President in Employee Experience, you will be accountable for building and executing content strategy and content design in service of priority employee products, such as Onboarding....

  • Senior Graphic Designer

    5 days ago

    Columbus, Ohio, United States ORIGO BRANDING COMPANY Full time

    Senior Graphic DesignerAs one of the most award-winning and growing agencies within the creative field, Origo Branding is looking for a Senior Graphic Designer to join our team of creative professionals. For this role, we are looking for a seasoned creative who is curious and confident in their craft and who enjoys designing for a wide range of projects and...

  • Senior User Experience Designer

    1 week ago

    Columbus, Ohio, United States CONFLUX SYSTEMS Full time $60,000 - $120,000 per year

    Role: Senior UX Designer, Digital Experience & Design/Mason-OHLocation: RemoteJob Details: -Design experiences across channels, applying human-centered design thinking on a variety of projects and clients (e.g., customer / partner portals, enterprise applications, B2B or B2C ecommerce platforms, conversational experiences, etc.)Lead the UX initiatives and...

  • Digital Learning Designer-Senior Associate

    3 days ago

    Columbus, Ohio, United States JPMorganChase Full time

    Job DescriptionJoin our innovative and dynamic team to design high impact end-to-end and interactive learning experiences by using a blend of interventions and technologies.As a Digital Learning Designer/Technologist on our Excellerate team, you will have the opportunity to drive learner engagement and improve employee skills, knowledge and job performance....

  • Experience Design Senior Associate

    7 days ago

    Columbus, Ohio, United States JPMorgan Chase Full time $100,000 - $150,000 per year

    Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.As an Experience Design Senior Associate in the Firmwide Resiliency Office Technology team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of...

  • Senior Project Designer

    1 week ago

    Columbus, Ohio, United States NAC Full time $80,000 - $95,000 per year

    Full-time Description Where are you going? Where can we go together? Come along with us in pursuit of a more humane world. Our mission driven approach keeps us at the frontlines of critical issues and many kinds of user experiences. NAC is a group of thought leaders, trailblazers, and experts dedicated to bringing our clients' ideas to life. We have also...