Pharmaceutical Account Manager

Company Overview

Asembia has been a leader in the specialty pharmacy sector for over a decade, collaborating with pharmacies, manufacturers, prescribers, and payers to create impactful solutions for the specialty pharmaceutical service model. Our commitment to enhancing the patient journey through innovative technology and comprehensive services sets us apart in the industry.

Summary

We are seeking an experienced Account Manager to join our dynamic team at Asembia. In this role, you will be instrumental in managing client relationships and driving business development initiatives within the specialty pharmacy segment. Your efforts will directly contribute to optimizing patient care and outcomes.

Job Scope and Major Responsibilities:

• Act as initial point of contact for and respond to member phone calls and emails; address and resolve issues in a timely manner.
• Triage issues for immediate resolution or managerial input using company policies.
• Deliver step-by-step instructions to members on how to use applications and solutions in a clear, courteous, concise, and logical manner.
• Provide product and service information by researching multiple databases for resolution.
• Work with management team to stay updated on product knowledge and be informed of changes in company policies.
• Track and trend customer service issue resolutions.
• Meet and maintain achievement of team production goals.
• Build long-term relationships with Asembia members from onboarding to advising them throughout their membership lifecycle.
• Coordinate with Customer Success and Marketing to ensure customers optimize Asembia member services and appropriately debut new products as they relate to client needs.
• Analyze sales KPIs, trends, growth/lost business, upsell opportunities and provide actionable recommendations for team improvements.
• Maintain and grow sales by identifying new upsell and cross-sell opportunities.
• Identify at-risk clients, resolve conflicts, and advise them until they find success with Asembia offerings.
• Partner with Asembia shared resources to define a strategic plan and execute high performing campaigns for clients.
• Present KPIs to key stakeholders and consistently meet deadlines, remain within budget, and hit sales quotas.
• Establish and build strong working relationships with business leaders at all levels
• Proactively remain connected to clients and the ever-changing market to access new opportunities and ensure all viable clients are engaged on a regular and effective basis
• Maintain and grow existing clientele base.
• Maintain customer records using internal systems.
• Prepare, review and present quarterly Business Reviews
• Other responsibilities as assigned
• Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended ("HIPAA")

Minimum Qualifications:

• Bachelor's degree preferred
• Experience with project management or account management
• Proven ability to contribute in a fast-paced environment consistently and positively
• Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles)
• Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind
• Creative thinking and problem-solving aptitude
• Strong writing, phone, and presentation skills
• Experience in project management or previous Account Manager roles
• Excellent listening and resolution skills
• BA/BS degree, MBA a plus
• Highly motivated and able to work in a team environment.
• Competent in use of Word, Excel, Power Point and Outlook.

Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

If you are passionate about making a difference in the specialty pharmacy industry and have the skills to drive success, we invite you to apply today and join our dedicated team at Asembia

Job Type: Full-time

Pay: $60, $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of account management do you have?
• Do you have experience in pharmacy ? How many years?
• How much are you looking to make for this role?
• If hired, when can you start?

Work Location: In person