Implementation Coordinator, Community Solutions

Implementation Coordinator, Community Solutions

Ezee Fiber is seeking a detail-oriented and proactive Implementation Coordinator, Community Solutions, to manage end-to-end projects supporting our Community Solutions team, which includes both Multi-Dwelling Units (MDU) and Master Planned Communities (MPC). This role is responsible for ensuring smooth deployments of fiber-to-the-unit (FTTU) and fiber-to-the-home (FTTH) services in new and existing communities.

The Implementation Coordinator will partner closely with Sales, Engineering, Construction, and Marketing to ensure timely execution, excellent customer communication, and high adoption rates. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about delivering seamless experiences for community stakeholders.

About Ezee Fiber

At Ezee Fiber, we're dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success.

Key Responsibilities:

Project Management & Execution:

• Lead community implementation projects from kickoff to completion, ensuring alignment with contractual agreements and service designs.
• Manage project timelines, scope, scheduling, and cross-team coordination for MDU and MPC deployments.
• Maintain accurate project plans that reflect dependencies and milestones across stakeholders.

Community & Customer Engagement:

• Serve as the primary point of contact for property managers, HOAs/POAs, developers, and builders during implementation.
• Clearly communicate milestones, progress, and any project changes to internal teams and external stakeholders.
• Represent the "Voice of the Community" internally, ensuring customer experience is central to all deployments.

Performance & Metrics:

• Track and report delivery milestones and adoption progress across MDU and MPC projects.
• Build dashboards and reports to monitor project health, adoption forecasts, and penetration rates.
• Provide performance insights for Community Solutions leadership to support sales and retention strategies.

Financial & Operational Oversight:

• Monitor and manage community project budgets, addressing gaps with Sales, Finance, and Operations teams.
• Ensure timely and accurate placement of marketing and acquisition programs within communities.

Cross-Functional Collaboration:

• Partner with Sales, Engineering, Construction, Product, and Marketing to ensure smooth handoffs and alignment on community deployments.
• Coordinate with Legal and Operations on contracts, compliance, and project readiness.
• Act as the bridge between technical teams and sales leaders to support community launches.

Qualifications:

Required

• Proven experience in managing customer-facing or community-based projects, ideally within telecom, construction, real estate development, or related industries.
• Excellent communication skills with the ability to engage effectively with stakeholders at all levels.
• Strong understanding of project management methodologies, tools, and best practices.
• Experience coordinating multiple projects simultaneously in a fast-paced environment.
• Demonstrated ability to work cross-functionally and ensure accountability across teams.
• Highly organized, detail-oriented, and focused on delivering projects on time, within scope, and with customer satisfaction.

Preferred

• Proficiency in project management software (e.g., Asana, Jira, Microsoft Project).
• Familiarity with CRM systems (Salesforce or equivalent) to manage project and customer data.
• Strong Microsoft Excel skills, including VLOOKUP, pivot tables, and reporting dashboards.
• Experience with telecom, fiber, or network service deployments.
• Familiarity with community associations (HOAs/POAs) or builder/developer processes.

What We Offer

• Competitive compensation package
• Health, Dental, and Vision insurance
• 401k match
• Paid time off and other generous benefit programs

Why Join Us:

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the proactive Implementation Coordinator, Community Solutions, you will play a critical role that directly impacts our company's growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.