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Sr Patient Services Specialist

3 weeks ago

Lubbock, Texas, United States Texas Tech University Full time

Major/Essential Functions

Maintain a professional customer service atmosphere for patients, physicians, and staff.

Receive all incoming calls and faxes for the clinic. Takes information from incoming calls and faxes and handles or distributes it accordingly.

Responsible for scheduling or rescheduling all patient appointments for the clinic. Working on the appointment reminder and wait list to ensure patients' appointments are scheduled as prescribed.

Receive patients, verify and update demographics and insurance. Obtain current consents. Assist patients with forms. Scan appropriate forms and information in EMR.

Check patients out of the clinic, including copays and scheduling follow-up appointments.

Prepare and organize daily deposits according to the clinic's designated policy and procedures.

Document collected funds correctly according to policy and procedure. Responsible for cash bags.

Correspond with patients who have missed appointments.

Obtain referrals for all plans that require a referral. Ensuring the patient's medical record number, provider and date of service are documented on the referral form.

Contact patients regarding changed or bumped appointments and make appropriate changes in IDX.

Obtain/update patient photo in EHR system.

Is proactive and responsive to any other duties as assigned by the supervisor.

Professional development promotes, assesses and evaluates the computer, educational needs and requirements specific to your job description.

Obtain insurance authorizations and eligibility for essential personnel designation.

Required Qualifications

High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

Preferred Qualifications

Minimum 3–5 years in patient services, healthcare administration, or clinic operations, with proven ability to manage complex patient cases and coordinate across multidisciplinary teams.

Typing ability with efficiency and high accuracy.

Skilled in data entry and electronic medical record (EMR/EHR) systems such as Cerner and Epic.

Required Attachments

Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members

Paid Time Off – Including holidays, vacation, sick leave and more

Retirement Plans

Wellness Programs

Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

$15.00

Pay Grade Maximum

$33.75

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at

Grant Funded?

No

Travel Required

None

Shift

Day

Does this position work in a research laboratory?

No

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Navy Enlisted Classification Code

YN, HM

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website