club manager

The Management Trust
Position Title:
Club Manager

Location:
Olympia, WA at Jubilee (On-site)

Reporting To:
Regional Manager

Status:
Exempt, Full-Time

Salary:
$80,000 - $81,000/Annually DOE

Company Profile
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define the best practices every day. It is in this spirit that we encourage you to take this opportunity to join The Management Trust team.

Employee Owner Position Purpose
The Club Manager is primarily responsible for the daily management of lifestyle events and classes, facility operations, aquatics operations, and lifestyle-related duties. Key areas of focus include oversight and support of the Club including but not limited to regular interaction with and support of the Board of Directors, homeowners, vendors, facility and event budgeting, and overall community needs. This is a leadership position that requires a strong commitment to delivering exceptional customer experience while balancing the needs of many stakeholders.

Job Duties And Responsibilities

• Enforce all community and Lodge rules and regulations.
• Assisting in developing and adhering to the annual Lodge and Lifestyle budgets as approved by the Board of Directors.
• Oversee and monitor Lodge operations, activities, events, maintenance, and daily general Lodge operations; provide recommendations for improvement to the General Manager.
• Coordinate, assist Lodge Committees/Clubs/Groups regarding applications, records, scheduling, supplies, payments, reconciliations, check requests and activities.
• Oversee communications, notices, announcements to internal and external clients regarding Lodge activities.
• Oversee and supervise visual inspections of Lodge facilities to ensure proper maintenance and adherence to policies and applicable codes. Oversee routine preventative maintenance and repair programs including supplies.
• Oversee recruiting, hiring, training, scheduling, monitoring, retaining and supervising all Lodge staff with support from General Manager and Human Resources. Responsible for staff schedules for the Lodge.
• Ensure Lodge staff provide high-level customer service for all homeowners, guests, and associates.
• Identify training and developmental needs within the Lodge and partner with General Manager and Human Resources to ensure employees are developed to their highest potential including addressing performance and/or behavioral concerns in a timely, fair and direct manner
• Supervise activities and events, including but not limited to planning, organizing, implementing, promoting, and evaluating comprehensive year-round services in a cost-effective and efficient manner.
• Oversee all facility revenue generated from class fees, facility rentals, activities/events.
• Oversee the selection of certain contracted personnel, such as instructors, personal trainers, educators, etc. for classes, special events, seminars, and other activities; ensure proper documentation, certifications, licenses, insurance, and contracts are maintained.
• Prepare monthly statistical reports for the Board (i.e. attendance, records of members/guests, activities/events, classes, rentals, private and community functions, etc.).
• Assist in compiling Lodge activity information necessary for preparation of Board and committee meetings and reports.
• Ensure compliance with all federal, state, and county food and safety handling (including liquor license) requirements
• Be available for extended hours as the Lodge clients (both internal and external) often have needs that arise during non-standard business hours; this role will require availability flexibility and significant pre-planning to ensure consistent coverage.
• Attend and participate in Board meetings, committee meetings, and related events as needed.
• Develop and maintain warm relationships with Board Members, Committee Members, residents, guests, and vendors.
• Review and submit vendor bids and contracted services for Lodge operations.
• Other duties and special projects as assigned

Qualifications

• High School Diploma (or equivalent); Associate's or Bachelor's Degree preferred
• A minimum of (2) years of demonstrated success in a people leadership role
• A minimum of (5) years of customer service experience with at least (4) years in a recreation, fitness, or hospitality-related fields
• Food service experience a plus
• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.
• Ability to develop meaningful relationships with team, build trust, and be empathetic.
• Exposure to financials and linking people's needs to the bottom-line.
• Ability to maintain confidence, confidentiality, and composure during difficult and/or complex situations.
• High degree of attention to detail and accuracy.
• Ultimate professionalism, communication, and teamwork skills.

Special Position Requirements

• Must have reliable transportation and be available for evenings and occasional weekend meetings
• Must have and maintain a valid driver's license and vehicle insurance in compliance with Company policy
• Must be able to drive in the dark if required

Essential Functions

• Use standard office equipment, including computers, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (50) pounds
• Possibly travel to and from offsite locations

SUPERVISES OTHERS? IF SO, LIST:

• Front Desk staff
• Activities
• Fitness
• Porters and Maintenance Technicians related to Lodge actions

Schedule & Travel

• Monday-Friday from approx. 8:00 am to 5:00pm – Schedule may vary per business needs
• This position may require occasional long hours to meet business needs, including evenings, weekends and holidays

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.