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Niello Acura Acquisition Specialist
2 weeks ago
Qualifications
Brief Description
- Driver's License
- Valid Sales License
Other
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent verbal/written communication skills.
- Ability to meet company's production and quality standards.
- Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.)
General Expectations
- Devote himself/herself to ensuring satisfaction to customers.
- Determine management, production, and quality requirements by asking questions and listening.
- Maintain a follow-up system that encourages follow through with assigned projects.
- Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Understand the terminology of the business and keep abreast of technology changes in products and services.
- Know and understand the federal, state, and local requirements which govern the company's business.
- Follow lawful directions from supervisors.
- Understand and follow work rules and procedures.
- Participate in performance management.
- Interact well with others and be a positive influence on employee morale.
- Uphold the company's non-disclosure and confidentiality policies and agreements.
- Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
- Purchase the minimum amount of vehicles monthly per the expectation set forth by the dealership.
- Process all required documentation to purchase a vehicle.
- Add purchased units into the store's inventory using DMS.
- Make outbound calls, text messages and emails to generate appointments, appraisals, and purchases.
- Responsible for daily, weekly, and monthly reporting
- Set the amount of appointments expected per the goal set by the dealership
- Utilize CRM for communication with customers as required.
- Train, encourage and coach new Acquisition Team Members.
- Develop relationships with guest and lead them through the acquisition process.
- Follow up with customers after the acquisition process.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
- Maintains professional appearance in accordance with employee handbook.
- Maintain and Average Response Time of 10 minutes or less.
- Complete the average amount of outbound activities (calls, texts, emails) your dealership expects
- Log every activity in CRM with supporting notes.
- Follow all Documented Niello Buy Center and Appraisal Processes
- Attend all Required Meetings
- Other duties as assigned.
Disclaimer And Approvals
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of The Niello Company with or without notice.
Equal Employment Opportunity With The Niello Company
The Niello Company is an equal opportunity employer that does not discriminate on the basis of actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), reproductive health decision-making, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, military and veteran status, domestic violence victim status, political affiliation, and any other consideration protected by federal, state or local law. We support an inclusive workplace where team members excel based on personal merit, qualifications, experience, ability, and job performance.
At-Will Employment
Employment at The Niello Company is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the employee or Company. This at-will employment relationship will remain in effect throughout an employee's employment and may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its employees and does not modify the at-will status of any employee hired via this job posting.
Compensation Range By Position
The expected pay for this position is $2,860.00 to $10,000.00 per month and may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
Benefits
The Niello Company is proud to offer a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TNC offers access to other Benefits such as a Health Savings Account, Flexible Spending Account, Life Insurance, Disability Insurance, 401(k), and an employee discount program. In addition, eligible employees also enjoy paid time off benefits that vary based on position.
