General Manager

Benefits:

• Bonus based on performance
• Company car
• Competitive salary
• Profit sharing
• Training & development

Location: Nashville / Middle Tennessee

Industry: Exterior Services (Residential & Commercial)

Reports to: Owner

About the Role

We're looking for a hands-on General Manager to run and grow an exterior services business serving both residential and commercial customers across the Nashville area. While the business includes residential work, a meaningful portion involves commercial and multi-day projects, making prior commercial experience essential.

This role is for someone who leads by example—supporting the team, setting clear expectations, and ensuring crews, equipment, and customers are all taken care of. The owner is engaged and accessible, but the General Manager is responsible for the daily health of the operation and for helping the business grow through strong execution and relationships.

What You'll Be Responsible For

Overseeing all day-to-day field operations and service delivery

Hiring, training, scheduling, coaching, and—when necessary—terminating crews

- Planning and managing larger commercial and multi-day jobs, while maintaining strong residential execution
Managing trucks, trailers, pressure washers, soft wash systems, and other equipment to ensure everything is safe, reliable, and job-ready

- Managing and strengthening customer and client relationships, including commercial accounts
Serving as a primary point of contact for key clients to ensure satisfaction and repeat business

- Identifying opportunities to grow existing accounts and support new business through operational excellence
- Using the CRM to manage scheduling, job flow, communication, and follow-up
Setting the tone for professionalism, safety, and customer experience

Working closely with the owner to improve systems, efficiency, margins, and scalability

Required Experience & Skills

• Prior management experience leading field crews
• Commercial services experience (required)
  Experience hiring, managing, and terminating employees
• Hands-on responsibility for fleet and equipment management
• Strong working knowledge of CRMs and job management systems
• Proven ability to project manage larger commercial jobs from planning through completion
  Experience interacting directly with customers and commercial clients
  
  Clear communicator who can represent the company professionally

Preferred Experience

Exterior cleaning (pressure washing, soft washing, window cleaning, roof washing, etc.)

Facilities services, construction, or property services background

Experience maintaining long-term commercial client relationships

What Success Looks Like

Crews are supported, prepared, and productive

Commercial jobs are planned and executed smoothly

Clients feel informed, respected, and eager to continue working with us

Equipment downtime is minimized

The business grows through repeat customers, referrals, and strong execution

The Type of Leader We're Looking For

Leads from the front and supports the team

Holds people accountable with fairness and clarity

Focuses on removing obstacles so others can do their jobs well

Organized, steady, and solution-oriented

Takes ownership of outcomes without ego

Compensation & Growth

Competitive base salary

Performance-based incentives tied to operational and financial results

- Opportunity to grow with the business as it scales

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Window Hero Corporate.