Table Games Shift Manager

 JOB SUMMARY: 

The main responsibility of the Table Games Shift Manager is to provide superior guest service while overseeing the Table Games operation on his/her assigned shift. Acts as a role model for all table games employees on his/her shift. The Shift Manager must adhere to and enforce all Table Games policies and procedures. All functions to be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

• Stimulate business, identify and develop quality players through personal interaction with each guest.
• Ensures all table games employees on their shift provide optimum service to all guests.
• Ensures technical proficiency of all table games employees through guidance and effective training programs.
• Observe and analyze the integrity of play and activity of guests and employees on their shift and relay such information to the Table Games Manager.
• Ensures adherence to all laws, gaming regulations and procedures.
• Must comply with all Title 31 requirements.
• Provides direction, support, and supervision to all gaming employees to ensure game protection and excellent customer service.
• Mediate and solve problems for employees and guests and establish and maintain effective lines of communication not only on his/her shift, but throughout the department.
• Must be able to identify operational and organizational opportunities and work with the table games management team to recommend, develop and implement sound solutions through upper management.
• Able to create training modules for the Table Games Department.
• Responsible for building a rapport and coordinating daily activities with support departments.
• Acts as a role model and always presents oneself as a credit to Saracen Casino Resort and the Table Games Department and encourages others to do the same.
• Availability: Due to the nature of casino business demand patterns, this position will regularly include early morning, evening, weekend shifts and holidays as assigned work schedules including training and/or meetings.

 QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. 

• College degree preferred, high school diploma required.
• 3-5 years of experience in sequential levels of table games operations in a supervisory capacity or more. Complete knowledge of all table games policies and procedures. 
• Complete working knowledge of inter-departmental procedures and activities that occur on a daily basis.
• Must have sound computer skills and literacy with Microsoft windows applications.
• Strong leadership, motivational, developmental, and excellent communication skills.
• Must be able to analyze computer generated reports on various table games products/programs.
• Must be able to obtain and maintain a valid gaming license.

 PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.  
• Respond to visual and oral cues.
• Demonstrate keen observation skills to identify potential issues or opportunities. 
• Ability to pay close attention to detail and accurately report observations. 
• Strong situational awareness to quickly assess and respond to changing environments.
• Able to work in a fast-paced stressful environment.
• Able to lift up to 25 pounds and carry up to 15 pounds.
• Able to stand for prolonged periods (approx. 2 to 3 hours). 
• Able to bend, reach, twist, and grip items while working at assigned table.
• Operate in a mentally and physically stressful situation.

SAFETY SENSITIVE POSITION 

This position is classified as a safety-sensitive position under applicable laws and regulations. The role requires heightened awareness and the ability to perform job duties safely and effectively, as it involves tasks that could impact the health and safety of employees, guests, and the public. As such, employees in this role may be subject to drug and alcohol testing in accordance with company policy and legal requirements. 

 
• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct." 

Here's a breakdown of what this means: 

1. Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
2. Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
3. Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.

Adhere to and promote the following: 

READY STANDARDS 

• R - Recognize
• E - Engage
• A - Appreciate
• D - Deliver
• Y - Yes, We Can

 Saracen Casino Resort is an Equal Opportunity Employer.