Application Analyst II

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies.  Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate Information Services Department is seeking a dynamic and talented Application Analyst II – Training Content Developer.

The Application Analyst II – Training Content Developer provides training content development services to all UHS operations to increase the effectiveness of UHS staff and management to ensure the delivery of superior quality healthcare services to all customers.  Develops management and employee training initiatives with respect to both content and delivery methods for UHS facilities to achieve learning objectives. Assists with training initiatives and projects and provides ongoing support for assigned divisions and departments.  Works in a collaborative environment with other learning professionals, subject matter experts (SMEs), and business leaders to analyze learning needs and develop interventions as required.  This includes, but is not limited to, classroom and virtual delivery.   

Key Responsibilities include:

• Able to deliver training materials that meet the learning objectives for Workday technical skills and related business processes; plans, designs, and develops methods for the assessment and evaluation of learners.
• Develops training aids, manuals, help content, and other reusable materials to meet the pre-defined curricula, course outlines, and instructional methods.  Can highlight when updates to curricula may be needed.
• Develops and maintains documentation (including Glossaries, FAQs and intuitive self-service within Workday for end users).
• Provides analytics around material/training usage and training effectiveness.
• Regularly assesses and analyzes training needs, identifies gaps and recommends solutions.  Ensures that training materials are developed to facilitate a learning experience that is interactive and engaging (using a blend of live demonstrations, hands-on exercises, and eLearning modules).
• Consults with leadership to develop and deliver learning initiatives to improve employee performance.

Position Requirements:

• Associate's degree required, Bachelor's degree preferred.
• 3-5 years of experience in training development, particularly in ERP system implementations, or comparable enterprise software training programs.
• Proven experience in creating and delivering training materials for large-scale systems, preferably Workday or similar ERP Cloud platforms via eLearning, classroom training, and virtual sessions.  
• Experience with WalkMe, Maverick, and/or Workday Case Management (WD articles and the Workday Chatbot) is preferred.
• Working knowledge of adult learning methods and practices.
• Ability and experience to engage UHS sites/departments to identify and address the needs of learners working in our facilities.
• Experience with Learning Management Systems (LMS) and learning content development tools.
• Excellent interpersonal and communication skills.
• Has exposure to instructional design and curriculum development for designing, developing, and implementing training experiences (incorporating a blend of eLearning, classroom training, and virtual sessions) to engage learners.
• Ability to multi-task and prioritize workload in a fast-paced environment.

Training: Related ERP (preferably Workday) or LMS/LCMS (preferably Healthstream) training / certifications.

Travel Requirements: Position requires up to 50% overnight travel for periods of one week or more.

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or