Accounts Receivable Specialist

Who We Are

As a family-owned company, PALECEK values integrity, loyalty, and strong partnerships. We are driven to improve, innovate, and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe that beautiful spaces enhance the quality of life.

Summary

The Accounts Receivable Specialist is responsible for managing all aspects of credit and collections for assigned customer accounts. This role involves proactively requesting payments, resolving discrepancies through phone, email, and communication with sales representatives, and ensuring timely account reconciliation.

The Accounts Receivable Specialist will evaluate and make decisions regarding the placement of past due accounts with collection agencies, as needed. Consistent and thorough follow-up on all correspondence and collection activities is required to ensure the department meets established Sales Outstanding (DSO) and collection performance goals.

Description

• Manage a substantial portfolio of customer accounts, including key and high-volume clients, ensuring timely collections and account maintenance
• Conduct collection calls in accordance with company policies and procedures to secure payment and resolve outstanding balances
• Negotiate and establish payment plans with customers to support positive business relationships while minimizing financial risk
• Maintain a professional, courteous, and solution-oriented approach when interacting with customers, sales representatives, and internal departments
• Generate and update aging reports, hold lists, and other relevant documentation as needed to support collection activities
• Process account adjustments and credits accurately and in a timely manner
• Reconcile customer accounts upon request, utilizing available system tools to ensure account accuracy and transparency
• Document and track all customer communications, follow up diligently, and ensure resolution until payment is received
• Review and process credit applications for new accounts, including updates and credit limit increase requests, within established timelines (7–10 days), while maintaining thorough and organized records
• Provide backup support for cash application functions to ensure department efficiency and coverage
• Assist with general department tasks and projects assigned by the manager, contributing to team goals and continuous process improvement
• Perform other duties as assigned

Key Qualifications

• Minimum of 5 years of experience as a Accounts Receivable Specialist or in a related finance or accounting role, with a strong understanding of credit evaluation and collection processes
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field required; equivalent experience may be considered
• Highly motivated and results-driven professional with a strong work ethic and commitment to accuracy and compliance
• Exceptional interpersonal, verbal, and written communication skills, with the ability to collaborate effectively across departments and build positive relationships with customers
• Strong organizational skills with meticulous attention to detail and a high level of accuracy in data management and reporting
• Proven time management abilities, capable of prioritizing multiple assignments and meeting deadlines in a dynamic work environment
• Demonstrated ability to analyze complex financial data, assess credit risk, negotiate payment terms, and develop effective solutions aligned with company objectives
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and experienced with ERP or financial management systems for reporting, reconciliation, and analysis

Physical Requirements

• Operate in a professional office environment
• Moderate noise i.e. business office with computers, phone, printers and light traffic
• Prolonged periods of sitting at a desk and working on a computer
• Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer

Pay & Benefits

• Pay range: $ $35.00 per hour
• Competitive Paid Time Off
• A flexible health plan offering medical, dental, and vision benefits.
• Health Care and Dependent Care Flexible Spending Accounts
• Health Savings Account
• 401(k) Savings Plan
• Profit Sharing Benefits
• Generous Employee Discount