Customer Service Representative

8 hours ago

Boise, Idaho, United States SYSTEM TECH Full time

About System Tech

System Tech Inc. is a leading low-voltage contractor specializing in innovative technology solutions across Idaho and the surrounding region. With a reputation for quality, professionalism, and integrity, we are looking to grow our team with people who share our commitment to exceptional service.

Position Overview:

We are seeking a highly organized and service-focused Customer Service Representative to manage incoming service requests, coordinate field technicians, and support general office operations. This is a key role that connects our customers to solutions and ensures our service team runs smoothly and efficiently.

Responsibilities

  • Answer incoming phone calls and emails, triage service requests, and communicate with customers
  • Schedule and dispatch technicians based on availability, skillset, and urgency of the issue
  • Track service calls and ensure timely follow-ups and completion documentation
  • Collaborate with the operations team to assign resources and manage workload
  • Maintain accurate service records and customer notes in our CRM
  • Support basic administrative tasks including filing, ordering materials, and updating logs
  • Assist with service invoicing and billing processes as needed
  • The ideal candidate will have the ability to offer level 1 tech support

Qualifications

  • 1–3 years of experience in customer service, dispatching, or administrative support
  • Strong communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with computers and scheduling/CRM software
  • Professional phone manner and attention to detail
  • Experience in the low-voltage or service industry is a plus

Industry

  • Technology, Construction, Telecommunications

Employment Type

  • Full-time

Pay: $17 - $22/hour

Higher Wages May be Paid Depending On Experience

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Normally 8 hour shifts Monday to Friday, weekend and holiday rotating on-call shifts may be required

Location

  • This position may be filled in either our Boise or Idaho Falls locations

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