Inside Sales Representative

Who We Are:

Thank you for your interest in Mueller Water Products, Inc.  

For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America.   

Our purpose is to connect communities to water, life's most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions—solving challenges, enriching lives and safeguarding the future—we are making a positive impact that will last for generations.   

By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application.  

INSIDE SALES REPRESENTATIVE

As an Inside sales representative you will become an integral part of the Sales support team by developing bid prices for water and wastewater distribution projects within an assigned territory.  Day to day activities include tracking projects from internet-based software, interpreting specifications to determine bill of materials. You will work with Authorized Distributors and Manufacturers' Representatives for recommendations, modifications, or improvements to specifications. You will develop the desired bid price after analysis of specs, availability, costs, and acceptability. Additional responsibilities include formulating an accurate proposal of the company's offering, sending proposals to appropriate parties involved and follow up after the bid for feedback. You will review new purchase orders/contracts, and provide details for order entry.

• Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments and product applications/limitations.
• Analyze customer requirements and develop proposals that best meet the needs of our customers. 
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete. 
• Act as liaison between outside sales representatives/customers and various plants.
• Work closely with Planners and Manufacturing Department to provide current information on lead times.

This position reports to the Inside Sales Manager.

Required Skills:

• Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner
• Prepare quotations and submittals for the outside sales reps
• Demonstrated organizational and time management skills
• Technical/Mechanical background
• Intermediate computer experience required with ability to quickly learn and navigate new computer programs. 
• Strong written and verbal communication skills
• Strong time management skills
• Strong analytical mindset
• Ability to effectively work in a team setting. Knowing role on team, based on project/task
• Demonstrated ability to follow Standard Work processes on a daily basis

 Required Qualifications:

• 2+ years of customer service and/or inside sales experience
• Strong experience in mainframe programs that include inventory control – such as AS400/JD Edwards (JDE)
• Experience with phone-based customer service support systems
• Previous work experience or other activities demonstrating the requirement of a strong communications background

Desired Qualifications:

• Work experience in a manufacturing environment a plus
• Experience with valves and valve actuation
• Experience with preparing technical proposals
• Ability to determine and act on internal and external customer needs

Applicants not meeting the "Required Qualifications" above will not be considered for this position. Mueller encourages only those applicants with a strong match to the items listed above to apply.

Primary work hours will be Monday through Friday. Work hours will vary based on customer requirements. This position is non-exempt and does qualify for overtime pay.

Salary/Pay Range:

The compensation range above reflects a good-faith estimate of starting base pay for full-time (40 hours per week) employment as of the date of posting. Individual compensation may vary depending on a variety of factors, including, but not limited to, the role, professional experience, job-related skills, achievements, and/or work location. The range listed is only one component of the total compensation package offered to candidates.

Other Compensation & Benefits:

Mueller offers an excellent salary and benefits package. Current benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more. 

Equal Employment Opportunity:

Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department. 

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.  

Notice of E-Verify Participation:

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.  

Upon enrollment, employers participating in E-Verify are required to clearly display the Notice of E-Verify Participation and Right to Work posters in English and Spanish, both which may be accessed at the links provided below.   

IER Right to Work Poster (English/Spanish) 

E-Verify Participation Poster (English/Spanish)