Senior Software Engineer – AI Services

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.  

Senior Software Engineer 

• Go from 0 to 1 on a new Agentic AI product offering that builds atop the core foundation of SmartBear's domains: API Design and Management, Testing and Observability. 
• Lead a team of full-stack engineers building back-end services and unique front-end interfaces while remaining committed to a first-class end-user product experience. 
• Be a leading contributor every day by writing, reviewing and maintaining production code and consistently course-correct to stay aligned to an innovative product strategy. 

Technologies 

• Front-end: TS/JS + HTML/CSS 
• Back-end: REST + TS + Bun + PostgreSQL + S3 
• Infra: Containers + AWS + GitHub 

Product intro 

SmartBear is leading the charge to productionize the use of Generative AI throughout the software development lifecycle in ways that go far beyond the chatbots proliferating in UIs everywhere. Beginning with AI integrations into existing products like Reflect and SwaggerHub, SmartBear has shown its commitment to using AI to fundamentally drive workflows that users previously did themselves. This approach delivers greater value for customers and increases SmartBear's growth velocity. 

About the role 

As a Senior Software Engineer you will work closely with the VP of AI to define and design our new Agentic AI product, and you will be a leading contributor to the implementation of the system. The platform enables the configuration and execution of AI-native agents that operate on behalf of SmartBear's 32,000 customers in the areas of API design and management, end-to-end testing and runtime observability. The team is 4+ engineers today and growing, and you will be a primary technical contributor leading by example. 

In this role, you are expected to: 

• Build and maintain back-end services to expose Generative AI capabilities to public-facing software products 
• Rapidly validate the feasibility of new use cases from research ideas 
• Understand the end-user product experience in a holistic way and use this knowledge to inform system design trade-offs 
• Perform code reviews across the front-to-back-end stack and ensure a standard of high engineering quality throughout the small, but growing, engineering team 
• Deliver working code on-time and own the experience post-production 
• Measure success and iterate on technical designs to improve the overall product experience 

We are looking for you if you have:  

• 4+ years in software development in a production environment 
• Built or worked on a customer-facing product that used LLMs 
• Strong understanding of HTTP, REST and the client/server architecture 
• Demonstrated ability of completing software projects, individually and as part of a team 
• Demonstrated ability of taking ambiguous or ill-defined requirements and problem statements, and rapidly converting them into working code, with quality 
• Outstanding proactive communication skills in English 

We value intelligence, humility and hard work – after all, we're solving complex technical problems 

Why you should join the SmartBear crew: 

• This role is uniquely high-priority; your contributions will be viewed by the CEO and CTO every week. 
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. 
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person. We love celebrating our SmartBears. 
• We appreciate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. 

Did you know? 

• Our main goal at SmartBear is to make our technology-driven world a better place.  
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.  
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.  
• We've won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. 

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.   

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