Senior Information System Support Specialist

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Office of Information Technology

Opening Date: November 26, 2025

Closing Date: 12:01AM December 13, 2025

Grade: 26 Professional/Technical Services

Salary: $64, $90,848.16*/Annually (*Includes 15% recruitment and retention stipend, and eligible for an additional 5% training bonus)

Position Number:

Position Type: Full-Time

Location: Augusta

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

• Practice Customer-focus , ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

ABOUT THE JOB DETAILS:

You will manage and administer SharePoint Services, Internet Information Services (IIS), Enterprise Certificate Services, Microsoft 365, and be an active contributor in the team. You'll support request handling and collaborate professionally across the team, with opportunities to contribute to broader group initiatives.

The position will provide support for the Office of Information Technology and all customers we support. The position performs a full range of system administration functions to control systems and attain maximum utilization and efficiency within the SharePoint/Web Services team. This position maintains updating infrastructure, administering, and supporting on premise/cloud environments, administering SharePoint and IIS enterprise environments and issuing and maintaining Enterprise Certificates. The position is a key player in the support and maintenance of all users within the States systems as far as access control.

The Team within the Office of Information Technology offers professional and technical hosting and enterprise services to agencies. The Team resides within the Computing Infrastructure & Services Group, which supports a wide range of applications utilizing Windows Server, Microsoft 365, Microsoft Teams, Directory Services, Enterprise Backup and Storage, SQL Server, IIS, SharePoint, and other COTS products. Work is performed under supervision. This position is in Augusta. The CIS Group requires 24x7 server support. This requires the position to be on-call in a rotation format.

WHAT WILL YOU DO?

• Provide internal (OIT) tier-2 support for IIS, SharePoint, M365, Enterprise Certificate Services, Hyperconverged and Windows Server Services support in an enterprise environment
• Responsible for overseeing, installing, diagnosing, maintaining and administering Microsoft Windows server systems including, IIS, SharePoint, M365, Enterprise Certificate Services and Hyperconverged and storage
• Respond to help desk escalations
• Hardware and software upgrades
• Planning and executing growth and expansion
• Subject Matter Expert resource to internal programmers and vendors for best practices
• Responsible for recommending hardware, software purchasing and configuration for enterprise windows hosting server environments
• Participate in technical meetings
• Active participant for mentoring others
• Create and maintain thorough documentation (Standard Operating Procedures) for all job-related activities
• Provide monitoring and feedback for vendors for troubleshooting code drops and recommend fixes
• Support application hosting (physical, virtual, enterprise) environments within the group

WHAT WE NEED FROM YOU:

• Experience with IIS & SharePoint installing, configuring, administering and maintaining
• Experience in Microsoft Windows Server Administration, to include current Windows Server versions
• Experience using a ticket management system for work prioritization and daily workload management
• Experience with Active Directory
• Experience with Hyperconverged Infrastructure and HPE GreenLake integrated with VMware, enabling scalable, cloud-like on-premises environments using vSphere and vSAN
• Experience with Windows Server Performance Monitor and Network Monitor utilities
• Experience with Windows Event Viewer and various applications logs and utilities
• Experience working to resolve problems or in implementing new solutions
• Manage and troubleshoot licensing issues if they arise
• Interface with Premier Technical Support to resolve any open support cases involving on premise or Cloud based issues
• Knowledge of cloud providers, specifically Microsoft Azure and Amazon Web Services
• Knowledge of VMware vSphere and VMware ESXi virtualization
• Understanding of common network protocols and virtualization networking
• Understanding of current industry standards and best practices
• Understanding of secure server builds and compliance controls
• Knowledge of complex software applications on PC's, servers, and networks.
• Knowledge and Experience of DNS, DHCP, SMB, LDAP, TCP/IP protocols
• Ability to deploy and support ASP.NET/WCF applications
• Ability to support, administer, and troubleshoot M365 in a corporate environment
• Ability to develop PowerShell scripts
• Ability to communicate effectively
• Ability to write clearly and effectively
• A positive and proactive approach in identifying problems, and problem resolution techniques
• Ability to perform work requiring lifting and/or physical exertion may be required
• Ability to work in an on-call rotation
• Must be able to continuously monitor industry trends, technologies, and standards and be able to research, recommend, and apply new technologies as they emerge

MINIMUM QUALIFICATIONS:

A minimum of 5 years of a combination of related post-secondary education, technical certifications, or technology related work experience.

CONTACT INFORMATION: For more information or questions specific to the position, please contact

The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

This position is not eligible for visa sponsorship or STEM OPT extensions.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

• Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .

• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act .

• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it Let us know how your experience and passion set you apart.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

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