Cincinnati Aesthetician Store Manager
6 days ago
Position Title: The Only Facial Store Manager
Job Type: Full Time
Reports To: Owner
Job Overview:
As The Only Facial Manager, you will be responsible for overseeing the daily operations of our facial spa, ensuring a high-quality customer experience while managing staff and financial performance. You will lead a team of aestheticians and support staff, promote services, and maintain a relaxing and welcoming environment for our clients and team members.
Requirements:
Key Responsibilities:
Operational Management:
- Oversee daily spa operations, including scheduling, inventory management, and facility maintenance.
- Ensure all services are delivered to the highest standards of quality and customer satisfaction.
- Develop and implement corporate and operational policies and procedures.
Staff Management:
- Recruit, onboard and supervise spa staff
- Conduct performance evaluations and provide ongoing training and development opportunities.
- Foster a positive team environment and encourage professional growth.
Customer Service:
- Ensure exceptional customer service by addressing client inquiries, concerns, and feedback.
- Develop Loyal client programs to enhance client retention.
- Maintain a clean, welcoming, and relaxing spa environment.
Financial Management:
- Review financial reports and performance metrics to track progress towards goals and identify areas for improvement.
- Manage inventory and adhere to supply budget to optimize costs.
Marketing:
- Collaborate with the owner to develop and implement strategies to attract new clients and retain existing ones
- Utilize social media and other platforms to enhance brand visibility and client engagement.
- Collaborate with local businesses for cross-promotional opportunities.
Qualifications:
- Associates / Bachelor's degree in business management, hospitality or a related field preferred.
- Certification as an aesthetician from an accredited institution.
- Prior experience in a managerial role, preferably in a spa or wellness environment preferred
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in Boulevard management software and Microsoft Office Suite.
- Strong acumen of the Aesthetician role.
- Must be able to work flexible hours, including evenings and weekends.
Benefits:
- Competitive salary
- Complimentary facials
- Employee discounts on Vivant Skin Care products
- Opportunities for professional development and advancement
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