IT Manager

Position Overview:

We are seeking an experienced IT Manager – Warehouse IT Systems  to oversee and support all aspects of IT infrastructure and operations within our high-volume distribution center. This role is vital to ensuring reliable performance of warehouse technologies including networking, automation systems, robotics, and full integration with Warehouse Management Systems.

The ideal candidate will have a strong background in metrics-driven analysis, systems optimization, cross-functional team collaboration, and hands-on technical support.

Key Responsibilities:

• Lead and manage day-to-day IT operations for warehouse systems and infrastructure.

• Provide application and help-desk support across a wide range of software and business systems.

• Administer servers, desktops, printers, wireless devices, phones, and related hardware/software systems.

• Collaborate with operations teams to identify system enhancement opportunities.

• Monitor system performance metrics and use data to drive optimization.

• Oversee updates, configuration, and maintenance of warehouse technologies.

• Troubleshoot technical issues and escalate to vendors when necessary.

• Ensure uptime and reliability of all critical warehouse IT systems.

• Maintain compliance with IT security, cybersecurity, and data governance protocols.

• Lead or support WMS-related projects, system upgrades, and rollouts.

• Perform system monitoring, log analysis, and verify backup processes.

• Research and recommend new technologies and infrastructure improvements.

• Evaluate and maintain data security measures; respond to and investigate security incidents.

• Analyze business processes and assist with developing/improving SOPs.

• Perform other duties as assigned by Administration.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

• 8+ years of IT systems management experience in a distribution or warehouse environment.

• Hands-on experience with warehouse automation and robotics.

• Proven ability to work collaboratively with operations and cross-functional teams.

• Strong communication, leadership, and vendor management capabilities.

• Metrics-driven with solid analytical and decision-making skills.

Required Skills & Competencies:

Technical Expertise

• Strong knowledge of enterprise IT systems and infrastructure.

• Proficient with Active Directory, Group Policy, DNS, DHCP.

• Skilled in VMware platforms and virtual infrastructure management.

• Zebra printers, wireless scanners and barcode scanner support experience.

• Solid experience in supporting WMS, WES, and MHS is required

• Advanced knowledge in Wi-Fi network configuration and troubleshooting.

Core Competencies

• Adaptability & Stress Management: Effective under pressure in dynamic environments.

• Network Security & Compliance: Deep understanding of security protocols and regulatory compliance.

• Preventive Maintenance: Proactive maintenance approach to minimize downtime.

• Analytical & Strategic Thinking: Ability to interpret data and make strategic decisions.

• Communication & Presentation: Clear communicator with strong documentation and presentation skills.

• Problem Solving: Skilled in diagnosing complex issues and delivering sustainable solutions.