Senior Engagement Partner

5 days ago

Chicago, Illinois, United States Virtusa Full time

Roles description:

A dedicated point of contact based at a client's location, responsible for managing the overall relationship, communication, and delivery of IT services, ensuring alignment with client needs and expectations while fostering a strong working partnership on-site. This is a crucial role in overseeing the successful execution and completion of projects and service delivery. Their responsibilities often span strategic planning, team leadership, client management, and ensuring operational excellence

Key roles and responsibilities of an Ensite engagement partner in an IT organization:

  • Client Relationship Management:

  • Building and maintaining strong relationships with key client stakeholders at all levels, including decision-makers and technical teams.

  • Proactively communicating project updates, challenges, and successes to clients.
  • Managing client expectations and addressing concerns promptly.

  • Project Delivery Oversight:

  • Monitoring project progress against timelines and budgets, identifying potential risks and mitigation strategies.

  • Ensuring quality standards are met throughout project execution.

  • Coordinating with remote IT teams to deliver project deliverables on time.

  • Identifying, assessing, and mitigating risks associated with project delivery. Developing contingency plans to address potential issues.

  • Managing project financials, ensuring profitability, and controlling costs.

  • Leadership and Team Management:

  • Managing and motivating the onsite IT team, providing mentorship and performance feedback.

  • Facilitating collaboration between onsite and remote teams.

  • Managing and directing teams of Project Managers and potentially other delivery-focused roles, including remote or offshore teams

  • Overseeing resource allocation and staffing to ensure projects are adequately supported.

Key skills required:

  • Excellent communication and interpersonal skills
  • Strong technical knowledge across various IT domains
  • Project management expertise
  • Client-centric approach and ability to build trust
  • Leadership and team management skills
  • Problem-solving and analytical abilities

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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