General Manager

Overview:

We are seeking an experienced hospitality professional to join our team as General Manager As General Manager, you will be responsible for providing leadership to the management team, creating and developing team goals, and ensuring the highest quality of guest service is provided at all times. The General Manager is responsible for all aspects of property management including maximizing financial performance, ensuring high satisfaction levels with the associates and guests, and executing all policies and procedures while constantly striving to improve all standards of the operation.

What can you look forward to?

You have the opportunity to be the difference – for our associates, guests, and owners and being part of a greater team. Our diverse and talented team works together on achieving our goals, while empowering the General Managers to lead their team to success and exceed their goals. Learning and career growth opportunities occur not only within a position, but as we continue to grow our brand and business.

Responsibilities:

General Manager responsibilities include, but are not limited to:

• Provides leadership to the management team; acts as a coach and resource for daily operations and career development. Creates and communicates team goals.
• Ensures the highest degree of quality guest service is maintained at all times, through prompt and courteous care. Meets or exceeds previous service scores and internet rankings. Investigates complaints and initiate corrective action. Promptly resolves any guest complaints or issues.
• Works with other departments effectively, such as sales, revenue management, the call center, etc. to achieve the goals of the property. Expresses ideas and/or concerns regarding property strategies.
• Manages finances of operations including budget and inventory controls. Controls expenditures, labor, supplies, etc. in relation to financial forecasts and budget.
• Implements and maintains an effective open-door communication system that encourages feedback and interaction between all departments.
• Completes property walks to interact with guests, associates and homeowners; identify successes, issues, concerns and opportunities. Celebrates successes and coach or counsel managers or team members on any deficiencies.
• Upholds the highest standards of cleanliness, sanitation, safety, and conduct.
• Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members.
• Maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Interacts with the general public, customers, associates, vendors, and government officials with professionalism, tact and courtesy.
• Understands the government regulations affecting resort operations; ensure the resort operates in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Demonstrates positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment.
• Ensurses proper communication within the resort by conducting regular meetings with all managers.
• Delegates duties and projects with consistent follow up.
• Other duties as assigned by the VP of Operations.

Qualifications:

What are we looking for?

We are seeking an experienced General Manager who has an undeniable passion for providing exceptional service to his/her team and guests The qualities below include, but are not limited to, what we are seeking in the individual to join our team:

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Marriott General Manager experience
• Proven leadership that inspires teams to exceed standards, empowers managers, and develops talent through coaching and recognition
• Excellent organizational skills and attention to detail
• Self-motivated, reliable, and accountable; exercises sound judgment and decision-making
• "Manage by walking around" leadership style that ensures visibility, engagement, and operational awareness
• Strong verbal and written communication; conducts effective meetings and maintains clear direction across teams
• Positive, solution-oriented mindset focused on what can be accomplished
• Proficient in Microsoft Office, financial systems, and reporting tools
• Strong business acumen with deep hospitality industry knowledge
• Anticipates guest needs, adapts quickly to change, and manages multiple priorities effectively
• Builds productive relationships across all organizational levels and with guests

What can you look forward to?

All team members enjoy WEEKLY PAY

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more

Who are we?

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.

Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.

We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you're looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.

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We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Pay Range: Starting from USD $120,000.00/Yr.