Technical Support Specialist

3 days ago

Altamonte Springs, Florida, United States Homespun Digital Full time

About Us

Homespun Digital is a modern digital marketing and technology company based in Winter Park. We help businesses grow through industry-specific online marketing, AI, and managed services. Our clients depend on us for consistent, reliable support that keeps their systems running smoothly.

We're looking for a Technical Support Specialist who can take ownership of client requests, manage updates and fixes, and ensure everything stays connected and functioning properly. This role is perfect for someone who enjoys solving problems, navigating multiple systems, and delivering friendly, fast support. You'll work directly with clients and our team to resolve issues, coordinate with vendors, and handle the technical side of our service delivery.

Ideal Candidate Profile

We're looking for someone who enjoys solving problems and working across different digital systems. You might be a recent grad, a marketing professional with a technical streak, or someone returning to the workforce who's ready to apply their skills in a growing company.

What You'll Do

  • Manage and prioritize client support requests through our internal ticket system
  • Troubleshoot and resolve technical issues for websites, automations, and online platforms
  • Assist with new client onboarding and account setup
  • Handle small updates such as reconnecting integrations, updating settings, or testing forms
  • Coordinate with third-party support teams when escalation is needed
  • Track recurring issues, update documentation, and suggest improvements
  • Communicate clearly with clients to keep them informed and confident
  • Help manage AI-assisted tools that support our team and clients

What We're Looking For

  • Experience in customer or technical support (help desk, IT, or similar roles preferred)
  • Strong problem-solving and communication skills
  • Comfortable working across multiple systems and cloud platforms
  • Ability to manage tickets, stay organized, and take full ownership of support outcomes
  • Basic understanding of web platforms, CRM systems, and system integrations
  • A calm, solution-focused approach when troubleshooting with clients
  • Dependable, self-motivated, and detail-oriented

Preferred Experience

  • Prior experience in a technical support or managed service environment
  • Understanding of domains, DNS, and general networking concepts
  • Familiarity with website platforms and automation tools
  • Comfort providing personable, direct client support

Job Type: Part-time

Pay: $ $23.00 per hour

Expected hours: 20 per week

Application Question(s):

  • This role requires working in person occasionally for meetings and events. Are you able to reliably commute as needed?
  • Can you commit to a consistent 20 hours per week during standard business hours (Monday-Friday)?

Education:

  • High school or equivalent (Required)

Work Location: Hybrid remote in Altamonte Springs, FL 32701

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