Front Office Manager

3 days ago

Kansas City, Missouri, United States Marquee Hospitality Full time
Assist in managing day-to-day hotel operations by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of the hotel and brand in the local community. Act as General Manager in his/her absence.

Details:
  • Assist the Manager in the development, implementation, and monitoring of financial and operational plans for the hotel.
  • Provide regular direction and manage hotel operations for all departments.
  • Assist the Manager with recording and inputting credit card purchases and petty cash purchases into the Hotel's Google Drive Folder.
  • Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
  • Assist in the completion of EOM reports each month by its specified due date.
  • Manage day-to-day operational activities, plan and assign work and establish performance and development goals for team members.
  • Is the direct report for all front desk and shuttle staff and reviews that all checklists are being completed by each employee.
  • Ensure that the schedule does not exceed the allotted payroll budget and that staff time is being managed.
  • Consistently communicate with Management on situations and operational issues that might arise and also ensure that the front desk and housekeeping are always working on the same page.
  • Provide mentoring, coaching, and regular feedback to help manage conflict, improve team member performance, and recognize good performance.

Benefits:
  • Quarterly celebrations include exciting gift cards or bonus.
  • Buddy program for employees so they have a person they can have as a go to.
  • Flexible Schedules.
  • Employee Incentives.

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