Application Administrator

The Enterprise Application Administrator works in the Application Administration department of the Enterprise Technology Solutions (ETS) workgroup. They are accountable for ensuring business applications are available and performing optimally for the Marketing, Communications and Video teams. The Enterprise Application Administrator is responsible for day-to-day configuration, deployment, maintenance, monitoring, patching, and improvement of these applications.

This expert will use their knowledge of video formats, codecs, transcoding, and streaming technologies to optimize MarCom's video asset management system. They will also have a strong understanding of how to optimize a CX platform through customizations and reporting. They will work with structured data, metadata standards, and cloud delivery platforms like AWS or Azure in the platforms they support while ensuring data integrity across connected enterprise systems. 

Additional responsibilities include providing Tier 2 and/or 3 support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise and business applications. The Enterprise Application Administrator is a subject matter expert in multiple applications and holds vital analytical, customer service, and problem-solving skills. They also collaborate with other teams to address strategic business issues involving applications.

Role Responsibilities

• Serve as the technical subject matter expert for administering business applications such as MarCom's video asset management, customer experience, and slide management tools.
• Partner with project managers, business analysts, database and network administrators, and security engineers on the administration of applications.
• Analyze applications for function, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment and data interface capabilities.
• Plan, coordinate, and communicate changes, deployments, and upgrades of applications with stakeholders.
• Perform functional, performance, and smoke testing, installations, upgrades, and hotfix deployments of applications.
• Configure and support application interfaces for data integration with other applications or systems in the environment.
• Managing backups, storage, and integrity of application data or databases.
• Create, configure, and customize application reports.
• Managing user accounts and service accounts and associated roles and permissions.
• Provide Tier 2 and/or 3 support including investigating, resolving, and performing root cause analysis on incidents, and provide escalated support for service requests, inquiries, and problems.
• Championing best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
• Collaborating with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps, and strategies.
• Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
• Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.

Role Requirements

Education

Required

• Associate's degree in information technology or related discipline. Experience may be considered in lieu of degree.
   

Desired

• Bachelor's degree in information technology or related discipline.
• Certification in Application Administration for one or more enterprise systems.
• Examples include (but are not limited to):
• CRM systems experience (Certified Salesforce Administrator, Certified HubSpot CRM Administrator, Freshsales CRM Admin Certified, etc.)
• ERP systems (Acumatica ERP Certified System Administrator, Oracle ERP Cloud Certified Professional, Microsoft 365 Certified Dynamics Administrator, etc.)
• HCM systems (Workday Pro Certified, Paycom certified administrator,)
• Other enterprise-class systems (Microsoft 365 Certified Enterprise Administrator Expert, Admin certified)

Knowledge & Experience

• Strong understanding of business processes and workflows as they relate to enterprise and business applications.
• Proven experience with video editing systems or video asset management systems like Iconik, , Cantemo Portal or similar.
• Familiarity with video formats, codecs, transcoding workflows, and streaming technologies.
• Ability to work with structured data (e.g., XML, JSON, CSV) and metadata mapping tools.
• Familiarity with metadata standards and controlled vocabularies.
• Experience with cloud-based storage and delivery platforms (e.g., AWS, Azure, Vimeo, Brightcove).
• Experience administering customer experience or CRM platforms (e.g., Salesforce, Qualtrics, Medallia, Zendesk, HubSpot).
• Configure and customize CX applications to align with business goals and customer engagement strategies.
• Ensure data integrity and synchronization between CX software (Qualtrics or similar) and other enterprise systems (e.g., CRM, ERP, marketing automation).
• Strong understanding of customer journey mapping, feedback collection, and sentiment analysis tools.   
• 2+ years' experience configuring, deploying, maintaining, monitoring, and patching cloud-based enterprise and business applications at scale for a large organization.
• Strong understanding of application administration concepts including application architecture, user and service accounts; services, tasks, and jobs; and load balancing.
• Strong understanding of application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks.
• Working knowledge of virtualization technologies such as VMware or Citrix.
• Strong understanding of information security concepts including confidentiality, integrity, availability, role-based access control (RBAC), principle of least privilege, auditing, logging, and permissions management.
• Familiarity with Information Technology Infrastructure Library (ITIL) best practices, tools, and processes such as: asset, access, incident, and problem management; change control; and service request fulfillment.

Work Conditions

• Prolonged periods of sitting and/or standing at a computer screen.
• Must be able to sit or stand for long periods of time.
• Must be able to lift 15 pounds at times.
• Occasional domestic travel, via airplane, will be required for meetings.

This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.

CO Applicants:

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Salary is just one component of DPR's total compensation package. CO Pay Range: $87,994 to $150,847

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

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