Patient Support Specialist
2 weeks ago
Patient Support Tier 1 SpecialistDescription, And Ideal Candidate DescriptionTier 1 specialists handle all phone calls, emails, and SMS messages from patients answering questions about PhilRx, the PhilRx process, or about their specific prescription order. This includes status updates, pricing explanations, technical support with the My.Phil account, enrollment support, outbound calls/emails to collect additional required information, etc.Tier 1 specialists work collaboratively with the Psup leadership and PhilRx teams to resolve issues in a timely manner. They are expected to be capable of reviewing and understanding the status of an order quickly to educate the patient in response to their inquiry.The ideal candidate will be one who can navigate multiple software systems quickly and easily, has excellent written and verbal communication skills, and is adaptable, open to feedback, and would do anything within policy and reason to help get the situation solved for the patient. The ideal candidate must also be resilient, and not take patient anger or frustration personally.ResponsibilitiesBe signed into Zendesk, and consistently working in the ticket and phone queues assigned by your team lead.Use your resources in the Zendesk Guide knowledgebase to locate the answers to patient questions, and for process steps to complete work.When unable to locate documentation, ask for support using chat groups in order to provide a timely response to the patient.Minimum performance metrics required after 90 days of work:Obtain 85% or better CSAT ratingsAchieve less than 1% error rateComplete 10 tickets/calls per hourAdhere to the published work schedule >94% of the timeOther metrics may be assigned upon management discretionRequirementsMinimum 1 year of customer support experience (call center experience is preferred).Minimum 1 year of healthcare experience, preferably in enrollments or insuranceStrong attention to detail, with experience in an environment with low/no tolerance for errorsStrong phone presence with exemplary customer service skillsStrong written comprehension and written communication skillsCapable of quickly searching knowledgebase to locate answersFamiliar with following complex processes, and navigating multiple software systems during their workdayMust have a good understanding of computers, hardware, networks, etc.Adaptable to swift changesOpen to giving and receiving feedback graciously and professionallySchedulePatient Support Business Hours are 6a-6p PST Monday-Friday, and 6a-3p PST on Saturdays, Sundays and holidays. We are open 365 days per year. Employees must be available for any shift within business hours, but employees are provided a regular shift that would only change with notice.Overtime may be available, and will occasionally be required.Holiday work may be required if there aren't enough volunteers to cover the shift.BenefitsGround floor opportunity with one of the fastest-growing startups in health-techCompetitive compensation (commensurate with experience)Full benefits (medical, dental, vision)401(k)
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Patient Services Specialist
3 days ago
Scottsdale, Arizona, United States OrthoArizona Full timeMedical Receptionist - Physical TherapyOrthoArizona is now hiring skilled Medical Receptionist of all levels to join our elite team of renowned healthcare providers. Whether you're an entry-level medical receptionist or a seasoned professional, OrthoArizona offers a supportive environment to advance your career while enhancing patient experiences at every...
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Patient Services Specialist
1 week ago
Scottsdale, Arizona, United States OrthoArizona Full time $17,000 - $40,000 per yearMedical Receptionist - Physical TherapyOrthoArizona is now hiring skilled Medical Receptionist of all levels to join our elite team of renowned healthcare providers. Whether you're an entry-level medical receptionist or a seasoned professional, OrthoArizona offers a supportive environment to advance your career while enhancing patient experiences at every...
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Clinical Support Specialist – Eastern U.S
3 days ago
Scottsdale, Arizona, United States AvaDent by Global Dental Science Full timeDescriptionThe Clinical Support Specialist (CSS) provides education, technical expertise, and workflow support for AvaDent's digital denture and implant-retained solutions. This position is responsible for clinical integration, training, and field-level assistance for dental practices and laboratories throughout the Eastern U.S. region. The CSS acts as the...
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Technology Support Specialist
2 weeks ago
Scottsdale, Arizona, United States Equity Methods Full timeEquity Methods is seeking a motivated and proactive Technology Support Specialist to join our dynamic IT team. This role will provide comprehensive technical support to end users, including help desk services, onboarding and offboarding processes, and occasional physical labor such as setting up workstations or moving equipment. The successful candidate will...
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Patient Billing
2 days ago
Scottsdale, Arizona, United States Optima Medical Full timeOptima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation's top leading...
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Scottsdale, Arizona, United States The Brand Collective Full time $46,080 - $96,000 per yearWe're seeking a proactive Administrative Support Specialist who thrives in a fast-paced, people-focused office. This entry-level role is perfect for someone eager to build foundational administrative and organizational skills while being part of a collaborative, upbeat environment. If you enjoy keeping things running smoothly and take pride in helping a team...
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Technical Support Specialist
2 weeks ago
Scottsdale, Arizona, United States Peerlogic Full timeJunior Technical Support RepresentativeLocation:Scottsdale, AZ (in-office)Department:Customer ExperienceType:Full-Time, Entry LevelAbout the RoleThis is an entry-level position designed for recent graduates eager to start a career in technology, SaaS, or customer success. As a Junior Technical Support Rep, you'll be on the front lines of our customer...
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Scottsdale, Arizona, United States General Dynamics Mission Systems, Inc Full time $116,149 - $125,676Basic Qualifications Bachelor's degree in Logistics, Management or Engineering, a related specialized area or field is required (or equivalent experience) plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience.CLEARANCE REQUIREMENTS:Ability to obtain a Department of Defense Secret security...
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SaaS Support Specialist
2 weeks ago
Scottsdale, Arizona, United States RateLinx Full time $60,000 - $90,000 per yearAccount ManagerSalary Range: $75k - $90kWho We AreRateLinx is an industry-leading logistics and transportation SaaS provider. Our industry-leading application provides customers with TMS, real-time visibility, and freight audit & payment solutions. We help our customers lower costs, improve service, and optimize their transportation operations on a single...
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Technical Support Specialist
2 weeks ago
Scottsdale, Arizona, United States Reputation Full time $50,000 - $70,000 per yearAbout ReputationReputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business'...
