Customer Service Specialist

Job Details
Job Location:    Mid States Distributing LLC Fort Worth - FORT WORTH, TX
Salary Range:    Undisclosed

Description

Position Title: Customer Service (Member Service) Specialist   

Position Type/Expected Hours of Work: Full Time/Typical hours are M-F, 8:00am-5:00pm.

Who We Are:

Mid-States Distributing is the leading Farm, Ranch, and Home Retail Organization. Our 71+ year old company is owned by 29 independent Farm, Ranch & Home retailers ("Members") who operate approximately 700 stores across the US and Canada with combined annual sales in excess of 7.5 billion dollars.  Our member/owners retail items such as agriculture parts & supplies, petroleum products, hardware & tools, pet food, lawn & garden, animal health supplies, apparel & footwear, sporting goods, and various other products for the Farm, Ranch, and Home.

We are looking for enthusiastic people who like to win  We place a tremendous amount of emphasis on creating a dynamic and positive company culture.  Most of our employees will tell you that Mid-States is the best place they've ever worked.  We value high-energy people with positive mental attitudes who believe in the concept of "serving to wow"  Our consumers are primarily rural people raising kids, pets, cows, and crops so traditional values like God, family, and patriotism are important virtues.  So, if you are enthusiastic, competitive, have a great attitude, have excellent written and verbal communication skills, like to build strong relationships, like to win, and refuse to eat meat grown in a lab – Mid-States may be the place for you  If you are not, please apply with our competitors 

POSITION OVERVIEW: 

The Customer Service Specialist is the first point of contact for Member order processing and other inquiries. You will be responsible for accurate and timely order management from data entry to delivery of goods to the Member. The Customer Service Specialist will work cross-functionally with internal partners including Inventory Planning, Logistics, Warehouse, Accounting, Category Managers, as well as externally with Members and Suppliers. 

ESSENTIAL FUNCTIONS:

Order Processing:

• Receives and accurately processes Member orders in a fast-paced environment with a high focus on accuracy
• Monitor Member orders for accurate delivery address, pricing, due dates, and MOQ's
• Reviews each Member Order to ensure the product is sourced correctly to achieve Member delivery dates while maximizing profitability (ex. Direct Dropship or Warehouse Order)
• Weekly review of order status to ensure on-time to our Members

Member Support:

• First Point of Contact for all Member questions and concerns
• Provide professional, knowledgeable, and prompt replies regarding order status, product availability, pricing, and order tracking
• Become knowledgeable about products and services offered to recommend solutions to meet Member needs

Communication & Relationships:

• Proactive communication to Members on Sales Order matters (price, item number, order multiple, due date, discounts, effective truck building, etc.)
• Build positive rapport with Members through various communication channels (emails, phone, Microsoft Teams)
• Maintain collaborative partnership with all internal and external partners
• Responsible for communicating specific detail to internal and external operational teams on Member Sales Orders
• Communicate customized reports daily/weekly for Members

System Utilization & Maintenance:

• Proficient at using the Mid-States ERP system for order entry
• Understands the Mid-States EDI Process
• Ability to understand/adapt to new system(s)
• Recommend and implement system and process improvements

MINIMUM QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Proficient in Microsoft Office Suite, high focus on excel and 10-key
• High level of attention to detail, organizational skills, and exceptional time management
• Ability to work in a cross-functional team as well as work independently with a high level of energy and initiative
• Ability to drive results as well as take balanced risks and make decisions
• Ability to interface with all levels of management
• Demonstrate a high level of integrity, ethical standards, proactive aggressiveness, and Serve to Wow
• Ability to embrace change with a growing company
• Maintains professionalism and respect under stressful situations
• Excellent computer skills, including data manipulation and interpretation using excel
• Strong attention to detail, planning, time management, and organizational skills
• Proactive and creative problem solving, particularly in areas of order tracking, replenishment, and inventory management

PHYSICAL REQUIREMENTS:

Generally, the job requires 80% sitting, 10% walking, and 10% standing. This job is performed in a generally clean environment.  The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling, some stooping and significant fine finger dexterity.

TRAVEL:

Some travel involved   

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

A few words from our COO:

I have had the pleasure to work for some incredible companies during my career, but Mid-States is truly the best company I have ever worked for.  Lead by our dynamic CEO, Tom Mahlke, our team strives to provide a unique, exciting, fun, and fulfilling work environment for our staff.  Things like drama, laziness, and entitlement have no place in Mid-States, which makes Mid-States a refreshing place to work.  We offer competitive salaries, have a fantastic benefits package, and believe in rewarding those who produce.  We serve a wonderful industry, and we are financially sound and growing rapidly.  If you are an enthusiastic, high-energy person with a positive attitude and the skills described above, you may have just found the last job you will ever apply for  I look forward to meeting you. – Jeff Rash, COO      

Qualifications

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