Housing Operations Technical Analyst

As a housing operations technical analyst, you will provide exceptional customer service to students, families, vendors, and location and community partners. You will manage student data in StarRez, including student profiles, roommate preferences, disability accommodations, emotional support animals, and gender identity preferences. Responsibilities include the implementation of room selections, assignments, change requests, and cancellations for all Savannah residents. Additionally, you will oversee workflow and database updates, communicate with location partners, and generate assignment letters. You will also enforce the Housing License Agreement, nonrefundable housing fees, housing contract dates, room consolidations, check-in and checkout procedures, and damage billing.

In this role, you will serve as a liaison between residential students and physical resources by submitting facility work orders and following up with key stakeholders. You will train SCADhome professional and paraprofessional staff on housing operations processes and provide guidance as needed. Other responsibilities include daily management of the SCADhome help desk, where you will review and assign tickets, resolve issues, and follow up with students. Additionally, you will collaborate with the director of operations and the IT department on opportunities, improvements, and innovations for SCADhome processes and software applications. You will also support, program, and test relevant platforms.

The ideal candidate demonstrates outstanding customer service and user experience skills. They are also capable of working in a fast-paced, dynamic environment. Preference will be given to those with IT, university housing and residence life, or student affairs experience.

Minimum qualifications:

• Bachelor's degree

Preferred qualifications:

• Master's degree in software engineering, service design, user experience, data analytics, or business
• Experience in systems thinking and data analytics
• Familiarity with StarRez

Travel required:

• Less than 10%

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.

Commitment to inclusion

SCAD is committed to fostering a community of respect that is welcoming to all. The innovative spirit at SCAD enriches inclusion by empowering everyone to comfortably be one's authentic self. We are solutions-driven, collaboratively identifying and solving challenges to sustain a positively oriented environment. We understand when all perspectives are elevated, the university community is strengthened.

Equal employment opportunity disclosure

SCAD provides equal employment opportunities to all employees and applicants, without regard to sex (including gender identity, sexual orientation and pregnancy), race, color, national origin, age, marital or parental status, disability, genetic information, religion, veteran status, or status in any group protected by applicable laws.

Prohibition against sexual misconduct

SCAD prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at

Clery Act security report

SCAD is committed to assisting all members of the SCAD community in providing for their own safety and security.

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