Information Technology Support Specialist

Excitement abounds at Heritage Behavioral Health Center

We are a mission-driven Certified Community Behavioral Health Clinic located in Macon and DeWitt County, Illinois, who is dedicated to improving mental health and substance use care to individuals in a multi-county area. Heritage Behavioral Health Center has been serving central Illinois for nearly 70 years. We trace our origin back to 1956 when we were known as the Mental Health Clinic.

Heritage provides comprehensive community-based services in mental health, substance use, and primary care to anyone anytime anywhere. We also provide a variety of innovative outreach, crisis intervention, and prevention services in our communities. Looking into the future, we will continue to grow and fulfill our mission: to improve the mental and physical well-being of those we serve and to advance behavioral health in the community.

Why join us?

• We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
• Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits.
• Full-time employees receive 56 paid days off during their 1st year of employment (this includes every other Friday off PAID for your wellness needs). This increases to 61 days the 2nd year and continues to increase with tenure.
• We have expanded our employee insurance benefit offerings and made them more affordable.

At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such

We are pleased to present the following position for your consideration:

We are seeking a skilled Information Technology Support Specialist with 2+ years of experience to join our dedicated team on-site in Decatur, IL. This full-time role involves supporting and maintaining IT and HealthIT systems, providing technical assistance to staff, and ensuring the seamless operation of systems critical to the delivery of patient care. The ideal candidate will have a strong foundation in IT systems, healthcare specific software, and experience troubleshooting technical issues. This position is an excellent opportunity for someone eager to grow and contribute to a dynamic healthcare environment.

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Position Overview:

As a key member of our IT department, you will provide technical support for healthcare software, hardware, and network systems, troubleshoot issues, and assist in the implementation of new technologies. Your role will be vital in supporting clinical and administrative teams in navigating the complex healthcare IT landscape to ensure uninterrupted service and enhance the quality of care delivered to patients.

Key Responsibilities:

• Technical Support: Provide hands-on support for software, hardware, and network-related issues. Troubleshoot and resolve problems, escalating issues as needed to senior staff or vendors.
• Data Management: Collect and enter data into databases, ensuring accurate and up-to-date records of valuable company information.
• Training: Train staff on the appropriate use of hardware, software, and electronic health record (EHR) systems. Ensure that all staff are proficient in using these tools for their daily tasks.
• System Management & Maintenance: Maintain and support EHR systems, telehealth platforms, and practice management software to ensure they function properly and meet the needs of clinical and administrative staff.
• System Implementation & Integration: Assist with the implementation of new software or system upgrades, ensuring smooth integration with existing IT infrastructure.
• Data Security & Compliance: Ensure IT systems comply with relevant regulations (e.g., HIPAA, 42 CFR Part 2) and implement best practices for protecting sensitive patient data.
• Network & Infrastructure Support: Monitor and troubleshoot network performance, ensuring reliable connectivity for all staff and systems.
• Documentation: Maintain clear documentation of IT processes, troubleshooting steps, and system configurations to support efficient problem resolution and system upgrades.
• Vendor Management: Coordinate with third-party vendors for IT services, ensuring timely resolution of technical issues or service-related problems.

Skills:

• Ability to adopt a systematic approach towards identifying and then solving a problem or issue at hand
• Knowledge of multiple computer operating systems
• Ability to promptly answer & support related Phone calls, Chat & Emails
• Strong understanding of Microsoft Office Suite
• Familiarity with Anti-Virus Systems, Imaging and Backup System
• Familiarity with relational databases and Electronic Health Records
• Experience with configuration, repair and upgrading of laptops, desktops, tablets, cell phones
• Self-motivated, detail-oriented, and organized
• Effectively works within a defined workflow for all service requests
• Ability to work independently and efficiently to meet deadlines
• Effective written and oral communication skills

Qualifications:

• Minimum high school diploma or equivalent is required.
• Experience: 2+ years of experience in IT support, particularly in a healthcare or behavioral healthcare setting.
• 3+ years' clinical experience with working knowledge of computer operating systems & computer software may be considered.
• Certifications: M365 Endpoint Administrator, CompTIA A+, Network+, or Certified Healthcare Technology Specialist (CHTS) are a plus.
• A valid driver's license, reliable means of transportation, and proof of current automobile insurance are required.

Heritage offers the following benefits with this position:

• Generous vacation, sick and personal leave
• WELLNESS days - 26 days per year (every other Friday off paid)
• Paid holidays - 9
• Health Club/Fitness Reimbursement
• Employee Assistance Program
• Continuing education opportunities
• Tuition assistance program
• Agency provided life insurance and short-term disability policies
• Retirement plans (401k and Roth)
• Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. (The health insurance benefit includes substantial agency contribution towards the cost.)
• We are a National Health Service Corp site which gives staff access to the National Health Service Corp federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals). For more information, visit

Salary Range: $45,000 - $75,000 per year ($21.64 to $36.00 per hour), dependent on education and experience