Production Support Lead

4 hours ago

Hartford, Connecticut, United States Cognizant Full time
  • Please note, this role is not able to offer visa transfer or sponsorship now or in the future

As a
Production Support Lead – Salesforce
you will make an impact as the primary point of contact for all Salesforce domain-related queries and issues. We are seeking an experienced Salesforce Production Support Lead to manage Level 2 and Level 3 support for multiple Salesforce instances. This role ensures timely resolution of production support tickets in adherence to SLAs and involves close collaboration with stakeholders to maintain system stability and performance.

Based on this role's business requirements, this is an onsite position, it will require you to be onsite as well as on call on the weekends. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Location:
On-site – Hartford, CT
Role & Responsibilities

  • Manage and resolve L2/L3 production support tickets for Salesforce instances within SLA timelines.
  • Perform production checkouts and ensure smooth system operations.
  • Provide on-call and weekend support as part of a 24x7 support model.
  • Create and maintain reports and dashboards for key stakeholders.
  • Collaborate with cross-functional teams to troubleshoot and resolve issues effectively.

Required Skills

  • 8 + years of relevant work experience
  • Strong understanding of Service Cloud, Health Cloud, and Sales Cloud.
  • Prior experience with Salesforce integrations.
  • Proficiency in Salesforce configuration, Flows, Lightning Web Components (LWC), and Aura components.
  • Ability to create reports and dashboards for business stakeholders.
  • Excellent problem-solving and communication skills.

Applications will be accepted until 02/22/2026.

The annual salary for this position is between $80,100 – $127,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

*Benefits*
: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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