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Inside Sales Manager

3 weeks ago

Round Rock, Texas, United States Alta Pest Control Full time
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About Alta Pest Control

Alta Pest Control is one of the fastest-growing home service companies in the country, operating in multiple markets with a strong focus on customer experience, operational excellence, and a "Become More" culture. Our Inside Sales department is a critical revenue engine, responsible for converting inbound and outbound demand into scheduled services and new customers.

We are building a high-performance, professional Inside Sales organization, and the Inside Sales Manager plays a central leadership role in that transformation.

The Inside Sales Manager is responsible for leading, developing, and scaling Alta's Inside Sales Representatives (ISRs) to hit revenue, conversion, and performance goals. This role oversees daily sales operations, coaching, KPI management, one-on-ones, hiring decisions, workflows, and accountability. The ideal candidate thrives in a fast-paced, metrics-driven environment and

knows how to develop high-performing teams through structure, coaching, and consistent execution.

What You'll Do

Leadership & Team Development

  • Lead, coach, and develop a team of Inside Sales Representatives
  • Conduct weekly one-on-ones, performance coaching sessions, and call reviews
  • Identify A-players, B-players, and C-players and develop clear performance plans for each
  • Maintain a professional team culture aligned with Alta's standards and values
  • Hold the team accountable to daily/weekly activity and revenue expectations

Sales Strategy & Execution

  • Own daily sales operations, ensuring reps follow Alta's value-based sales process.
  • Manage inbound and outbound lead workflows, talk tracks, objection handling, and close-rate improvement.
  • Set clear goals for revenue, talk time, appointment rate, follow-up cadence, and documentation quality.
  • Monitor performance dashboards and make real-time adjustments to meet targets.
  • Ensure reps execute follow-up cadences within required SLA timelines.

Data, Reporting & KPIs

  • Track and report on daily, weekly, and monthly KPIs including: Close Rate, Revenue per ISR, Total Sales Volume, Conversion Rate (Inbound & Outbound), Talk Time, Cost per Booking, Lead Follow-Up Completion, CRM Documentation Accuracy
  • Provide performance updates and insights to the VP of Marketing & Inside Sales.
  • Use data to identify trends, skill gaps, and opportunities for improvement.

Operational Management

  • Maintain full visibility and management of the team's pipeline, scheduling accuracy, and service coordination.
  • Ensure SOPs, scripts, and workflows are followed consistently.
  • Partner with Marketing, Dispatch, and Customer Service for workflow alignment.
  • Collaborate closely with the VP to optimize staffing, scheduling, and productivity.
  • Ensure proper use of Alta's tech stack (HubSpot, Zoom, call tracking, internal workflows).

Hiring, Onboarding & Training

  • Assist with hiring, interviewing, and selecting high-quality Inside Sales talent.
  • Oversee onboarding, initial training, and skill development programs.
  • Implement weekly Monday training curriculum (skills, value pitching, objection handling, product knowledge).
  • Evaluate rep performance and make decisions on promotions, corrective action, or terminations when necessary.

Requirements:

What You Bring to the Table

  • 3–5+ years of inside sales leadership experience (home services, pest control, call center, or similar preferred).
  • Proven success managing a KPI-driven team with measurable results.
  • Strong coaching, communication, and leadership skills.
  • Ability to make tough decisions when needed (performance management, staffing).
  • Comfortable working in a high-volume, high-velocity sales environment.
  • Skilled in CRM systems, sales performance dashboards, and communication technology.
  • High level of professionalism, emotional intelligence, and accountability.

Core Competencies

  • Leadership – Can inspire, coach, and develop a team.
  • Data-Driven Decision Making – Uses metrics to guide performance.
  • Process Discipline – Ensures consistent execution of scripts, SOPs, and workflows.
  • Communication Skills – Clear, professional, and motivating.
  • Coaching Ability – Helps reps improve skill, technique, and results.
  • Operational Excellence – Understands how to drive productivity and efficiency.

Why You'll Love It Here

At Alta, we're more than just a pest control company - we're a team on a mission: to provide a better experience by becoming better people. That means we invest in our team, support personal and professional growth, and challenge ourselves to improve every day. When you join us, you're not just starting a job - you're joining a culture built on integrity, teamwork, and continuous improvement. We show up for each other, take pride in what we do, and have fun along the way.

At Alta we offer a high-growth organization with strong career advancement opportunities. This role will be a leadership role with direct impact on the company's revenue and growth strategy. We have a modern technology stack, supportive and collaborative executive leadership, and a culture focused on growth, professionalism, accountability, and excellence.