Director of Inside Sales

Job Title: Director of Inside Sales

Location: Indianapolis, IN (In-Office)

Reports To: Vice President, Distribution

Direct Reports: Inside Sales Representatives (starting team of 4, expected to scale)

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Position Overview:

Industrial Service Group (ISG) is seeking a Director of Inside Sales to build, lead, and scale a high performing inside sales organization supporting our industrial manufacturing customers across the United States. This role will be responsible for managing inbound customer service, eCommerce order management, and proactive outbound selling activities, with a strong emphasis on customer retention, reactivation, and account expansion.

The initial focus will be on ISG's Compressor distribution and service businesses, with a clear mandate to develop scalable processes, systems, and talent that can support all 16 operating companies within Industrial Service Group over time.

The ideal candidate is a hands-on leader with proven experience managing inside sales teams in an industrial distribution environment, combining operational excellence in customer service with disciplined outbound sales execution.

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Key Responsibilities:

Inside Sales Leadership & Team Development

• Lead, coach, and develop an inside sales team starting with 4 representatives, with responsibility to scale headcount, skills, and capabilities as the business grows.
• Establish clear performance expectations, KPIs, and accountability across inbound and outbound sales activities.
• Recruit, onboard, and train inside sales talent with a strong foundation in industrial distribution and customer service.

Inbound Customer Service & Order Management

• Oversee inbound customer interactions across phone, email, website, and ERP systems.
• Ensure fast, accurate, and professional order entry, quoting, and issue resolution.
• Partner with operations, service, and warehouse teams to deliver a seamless customer experience.
• Continuously improve processes to increase efficiency, accuracy, and customer satisfaction eCommerce & Digital Order Support
• Own inside sales engagement with eCommerce orders, including customer support, order management, outreach, and adoption.
• Drive increased utilization of digital tools while maintaining high service levels for customers transitioning to online ordering.
• Provide feedback to leadership on eCommerce opportunities, gaps, and customer behavior.

Outbound Sales & Customer Growth

• Build and manage a structured outbound sales model using phone and email outreach.
• Drive initiatives focused on converting new customers into repeat buyers, reactivating dormant customers, expanding share of existing accounts and partnering with internal teams when needed

Strategy, Reporting & Scale

• Design scalable inside sales processes that can be deployed across all 16 ISG companies.
• Analyze sales and customer data to identify growth opportunities and performance trends.
• Report on team performance, pipeline activity, customer retention, and revenue impact.
• Serve as a key contributor to ISG's broader commercial strategy.

Required

• 5+ years of experience in industrial distribution, with a strong understanding of industrial manufacturing customers.
• 3+ years of experience managing inside sales and/or customer service teams.
• Proven experience overseeing both inbound customer service (phone, email, website, ERP) and outbound selling.
• Demonstrated success building outbound sales programs focused on customer retention, reactivation, and expansion.
• Experience working with ERP systems and CRM tools in a distribution environment.
• Strong leadership, coaching, and change-management skills.
• Ability to work in-office in Indianapolis, IN.

Preferred

• Experience in MRO and technical product distribution. 
• Experience scaling inside sales teams across multiple business units or locations.
• Familiarity with eCommerce platforms in an industrial distribution setting.