Senior Product Manager, OTA CX Analytics

Job Description

Senior Product Manager, OTA CX Analytics

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week, at minimum. This position will be located at: Cole Engineering Center in Warren, MI or the Austin IT Innovation Center.

The Role

As a Senior Product Manager responsible for OTA CX Analytics you will lead several transformative initiatives in our analytics ecosystem: building dashboards that surface the customer experience of over-the-air (OTA) software updates. While our current analytics emphasize operational metrics like completion rates and system efficiency, they fall short in capturing how customers engage with and perceive these updates.

As the complexity and frequency of OTA updates grow, this blind spot poses increasing risk—limiting our ability to detect friction, respond to feedback, and make customer-informed decisions. This role will close that gap by designing and delivering experience-focused dashboards that provide a holistic, actionable view of how updates are performing from the customer's perspective.

What You'll Do 
 

• Define and execute the product strategy for customer experience analytics related to OTA software updates.

• Lead the development of dashboards that surface user-centric metrics such as engagement, sentiment, friction points, and satisfaction.

• Collaborate with data engineering, UX research, customer support, and vehicle software teams to integrate diverse data sources into a unified experience view.

• Translate customer feedback and behavioral data into actionable insights for product, engineering, and operations teams.

• Establish KPIs and success metrics that reflect real-world customer impact, not just technical success.

• Champion a culture of customer empathy and data-driven decision-making across the OTA ecosystem.

• Present findings and recommendations to senior leadership to influence roadmap and prioritization.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent experience)

• 5+ years of product management experience

• Proven ability to define product strategy and drive cross-functional execution.

• Strong analytical and communication skills; adept at influencing technical and business stakeholders.

• Exceptional relationship-building and stakeholder management skills.

• Experience working with executive leadership and functional teams to drive innovation and adoption.

What will give you a competitive advantage (Preferred Qualifications)

• Master's degree in a relevant field (MBA, Computer Science, AI, or related discipline).

• Background in automotive, manufacturing, or large-scale industrial software environments.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.).

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area.

• The salary range for this role is $103,000 to $186,200. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

This job may be eligible for relocation benefits.

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Benefits Overview

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