Business Integration Lead, Operations for Worldwide Physical Grocery Stores

Description
Reports to: Senior TL, Business Process Improvement of Change Enablement

The Business Integration Lead will lead the Change Management efforts within World Wide Grocery Stores. They will play a key role in ensuring key strategic initiatives meet the change and project objectives on time and on budget by increasing Team Member speed of adoption. This position will work on several projects and change deliverables simultaneously and ensure timely completion of all project goals. The Business Integration Lead will work with leadership to identify change requirements and provide guidance to, the Change Enablement TMs assigned to create actionable deliverables based on Change Management assessments and plans. They will also create and/or provide input to deliverables working closely with project, training, and communications resources.

While the Change Integration Lead does not have direct supervisory responsibility, this person must be comfortable working in a matrixed environment, and acting as a coach to global, OA and store leaders helping them in their roles as leaders and sponsors of change. This position will be responsible for identifying, understanding and facilitating Change process change leading to single Change practices across OAs where appropriate.

Key job responsibilities

• Serve as the lead Change expert for assigned business areas
• Work with internal Team, business partners, and key Stakeholders to develop a Change Management strategy for each major sub-project. This would include Change Impact Summaries, Communication and Training Plans as well post-assessment activities to facilitate successful adoption of new initiatives
• Become an expert in multiple Change areas to facilitate understanding of Change requirements and operational decisions needed as well as facilitate agreement on companywide processes in support of project or program goals.
• Develop strategic, collaborative partnerships with regional business partners to understand their business needs and priorities in support of Change Management activities
• Collaborate with Change Process Analyst on assigned projects to understand the Change Management impact of process changes and incorporate into action plans
• Execute Change Management plans and activities in support of change and adoption activities
• Create communication and training collateral at times on own and at times with communication and/or training expert support
• Support and coach managers and leaders in their change sponsorship role
• Present Change Management information and updates to a variety of audiences including Steering Committees and Regional and Global Leadership groups
• Collaborate with business partners on systems deployment plans and coordinate successful execution of rollout schedules
• Escalate Change Management related risks as appropriate

Basic Qualifications

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience leading and implementing large scale, process-related Change Management initiatives, preferably in retail operations and/or supply chain.
• Retail Change experience preferably in retail operations, purchasing or operational finance
• Ability to look at big picture to determine holistic Change Management implications of multiple sub-projects
• Strong verbal and written communication skills including a demonstrated strength in presenting complex concepts and ideas to a variety of audiences
• Demonstrated ability to build relationships and collaborate effectively in a matrixed environment with many different Change entities across the organization
• Comfort with ambiguity and ability to respond quickly and appropriately to shifting priorities
• A passion for advocating for our Team Members, their needs and the experience they have with our systems
• Previous success building consensus amongst groups with differing points of view
• Experience with Change process re-engineering
• Ability to travel to various stores and regions up to 20% at times

Preferred Qualifications

• Prosci certification or comparable change management certification preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company
- Services LLC - A57

Job ID: A3114377