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Front Desk Agent

15 hours ago

Albuquerque, New Mexico, United States Total Management Systems Full time

Join our exceptional team at TownePlace Suites by Marriott Consistently recognized for outstanding guest service, our team is dedicated to delivering excellence in every aspect of hospitality. We are seeking a Front Desk Manager who is passionate about leadership, guest satisfaction, and operational efficiency. This role oversees all front desk operations, ensuring a seamless guest experience while upholding the highest brand standards. The ideal candidate will lead by example, fostering a culture of teamwork, accountability, and service excellence.

Duties & Responsibilities:

  • Lead, train, and mentor front desk to achieve service and operational goals.
  • Ensure a welcoming and professional atmosphere for all guests by maintaining high service standards.
  • Oversee daily front desk operations, including scheduling, reservations, and guest services.
  • Step in to cover front desk shifts as needed, including overnight audit.
  • Participate in the hiring, training, and performance management of associates.
  • Maintain strong working relationships with all hotel departments to ensure seamless guest experiences.
  • Manage room inventory, rate strategies, and occupancy forecasting to maximize revenue.
  • Enforce cash-handling, credit policies, and key control procedures.
  • Conduct daily team huddles and regular staff meetings to ensure clear communication.
  • Uphold all Marriott and brand standards, ensuring compliance with policies and procedures.
  • Monitor and address guest feedback, resolving any issues promptly and professionally.
  • When assisting in the Bistro, ensuring food safety, cleanliness, and exceptional service.
  • Assist with maintaining the overall cleanliness and organization of front office and public areas.

Must-Haves:

  • 2+ years in hotel front office or guest service management
  • Strong communication and leadership skills
  • Familiar with PMS systems and hotel reporting tools
  • Available for flexible shifts (including early mornings/weekends)


Nice-to-Haves:

  • Hilton or Marriott system experience
  • Bilingual (English/Spanish)

What We Offer:

  • Career growth and development opportunities
  • Paid time off, health, dental & vision insurance, 401(k) with a match 
  • Travel discounts at Marriott properties worldwide


Physical Requirements:

  • Ability to stand or walk for extended periods.
  • Frequent bending, stooping, and reaching.
  • Ability to lift up to 25 pounds as needed.
  • Proficiency in using a computer, telephone, and other office equipment.

This is an exciting opportunity to lead a high-performing team in a top-rated Marriott hotel where hospitality and excellence are at the heart of everything we do. If you are a dynamic leader with a passion for guest service, we invite you to apply and be part of our success