Manager of Billing

What you can expect as the Billing Manager at West Star:

The Billing Manager leads all billing operations managing a team of Billing Coordinators while ensuring accurate, timely invoicing. In this critical role, you'll be responsible for resolving billing disputes, optimizing workflows, and aligning processes across Operations and Finance.

Success in this role requires strong analytical skills, attention to detail, and an understanding of billing systems and Corridor ERP workflows. Responsibilities include overseeing work order management, driving continuous process improvement, supporting Accounts Receivable activities, and maintaining alignment with service and maintenance schedules. You will collaborate regularly with cross-functional teams including Operations, Finance, Sales, Technicians, and customers to ensure billing accuracy, financial integration, and overall process efficiency.

This position demands a high level of independence and the ability to manage multiple projects and stakeholders in a fast-paced, dynamic environment reporting to the Director of Corporate Billing.

You will be ESSENTIAL to many FUNCTIONS including:

Billing Operations & Oversight

• Lead and manage a team Billing Coordinators overseeing daily billing activities, time and attendance, and staff performance.
• Reconcile billing accounts and validate data accuracy in Corridor against executed quotes.
• Manage open work orders and drive timely, compliant billing.
• Review and audit billing staff output for accuracy, providing feedback, training, and process improvements as needed.
• File warranty claims to vendors for customer programs.

Cross-Department Collaboration & Communication

• Collaborate with accounting, sales, purchasing, procurement, materials, and operations teams to address billing discrepancies and implement process improvements.
• Coordinate with QA to align billing practices with RSQCM and GMM standards.
• Process and distribute weekly and monthly financial reports.
• Manage logistics and support services including travel arrangements, vehicle registration and procurement for lodging and transportation needs.

Training, SOPs & System Management

• Provide Corridor system training to staff and operations team.
• Develop and maintain Standard Operating Procedures (SOPs) for billing and quality assurance.
• Design and implement process enhancements, working cross-functionally to automate and improve administrative functions.

Leadership & Reporting

• Host weekly billing and status meetings to communicate updates, address issues, and support team development.
• Conduct strategy meetings with enterprise leadership to align billing operations with organizational goals.
• Draft and distribute consistent KPI-driven reports to track performance.
• Assist the Director of Billing in reviewing and refining departmental processes to improve efficiency and accuracy.

Customer Service & Additional Duties

• Deliver prompt, professional customer service to both internal and external stakeholders.
• Perform additional duties and special projects as assigned to support departmental and organizational needs.

Requirements:

What you'll need to bring with you:

Your Education:

• A Bachelor's Degree in accounting, finance, or business administration or equivalent work experience is required.

Your Experience :

• 7+ years in a managerial role, preferably in billing, finance or accounts receivable.
• Exceptional written and verbal communication skills.
• Strong problem-solving, analytical, and reconciliation abilities.
• Proven capability to delegate tasks, resolve issues, make sound decisions, and inspire team members.
• Ability to work independently while contributing to team goals and meeting deadlines.
• Customer service-focused approach.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Experience managing multiple projects and interacting with customers is preferred.

Your Initiative:

We seek proactive individuals who thrive in a fast-paced environment, consistently meeting deadlines and managing competing priorities. Candidates must demonstrate meticulous attention to detail, strong organizational skills, and effective workload prioritization.

Your Sense of Responsibility:

• Consistent attendance and punctuality are essential.
• Ability to work collaboratively within a team environment.
• Self motivation and adherence to all established processes and procedures in a timely manner are mandatory.

Mental Requirements

• Demonstrate professionalism when collaborating with colleagues.
• Comprehend and adhere to applicable regulations and guidelines.
• Perform efficiently in a dynamic and demanding work environment with shifting priorities.
• Exhibit self-motivation, a results-driven mindset, and forward-thinking initiative, while taking ownership and accountability.
• Effectively coordinate multiple projects and responsibilities simultaneously.

Physical Requirements

• Lift and carry up to 10 pounds.
• Routine walking, bending and squatting or sitting.
• Routine or repetitive physical motion with arms and hands

Equipment Used

Personal computer operating with Windows, Microsoft Word, Microsoft Excel, Corridor and various cost and scheduling programs. Fax machine, telephone and photocopier.